Security Management Server is not running

csuela · ‎2020-04-23

Hello,

My management server stopped accepting smartconsole connections. the command cpstat mg provides the following output:

---------------------------------

[Expert@*****mgmt01:0]# cpstat mg

Product Name: Check Point Security Management Server
Major version: 6
Minor version: 0
Build number: 991310187
Is started: 0
Active status: active
Status: Security Management Server is not running

But the script $MDS_FWDIR/scripts/cpm_status.sh gives a diferent result as it can be seen bellow.

[Expert@*****mgmt01:0]# $MDS_FWDIR/scripts/cpm_status.sh
Check Point Security Management Server is running and ready

any help is apretiated.

best regards.

PhoneBoy · ‎2020-04-25

What is your precise version and Jumbo Hotfix level?
Have you confirmed you have a valid license with cplic print?
Have you recently rebooted?
Might also get a TAC case going if you haven't already.

HeikoAnkenbrand · ‎2020-04-26

Hi @csuela,

is this a SMS or MDS?
I ask about the path $MDS_FWDIR to the MDS scripts!

If it is a SMS, check the following:

1) netstat -an |grep 19009                > check Smart Console Port
2) netstat -an |grep 18190                > check Smart Console Port
3) ps -aux | grep solr-solrj               > check if the CPM service is running
4) df -h                                                 > check if the hard disk is full, the CPM will not start properly.
5) free                                                  > check if enough memory is available
6) cpinfo -y all                                     > Check which hotfix is installed. If there is not the last JHF on it do the following: take a snapshot of the SMS and then install the JHF.

If that does not help, open a TAC case.

PS:
You can find more information about the CPM process in one of my articles:
R80.x - Policy Installation Flowchart

➜ CCSM Elite, CCME, CCTE ➜ www.checkpoint.tips

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Security Management Server is not running