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Ihenock1011
Participant

R81.10 Smart console Stack

Hi All,

We are currently using Checkpoint Security Gateway R81.10, and I'm experiencing issues with the Smart Console being slow and occasionally getting stuck. Specifically, when attempting to add hosts to a group, the process takes an extended amount of time. Are there any recommended solutions for addressing this issue?

FYI: The issue is happening on all admin computers and We all using Build 418 Version.

Thanks,

 

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12 Replies
Chris_Atkinson
Employee Employee
Employee

Are you experiencing this with a specific group referencing a lot of objects or can it be any group has this issue?

For context can you also share more about the load characteristics and specs of the Management etc.

CCSM R77/R80/ELITE
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Ihenock1011
Participant

@Chris_Atkinson we are experiencing on specific group.

 

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Chris_Atkinson
Employee Employee
Employee

Noted - How many objects does it contain?

Refer also: sk178325

 

CCSM R77/R80/ELITE
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Ihenock1011
Participant

Almost 8,000 objects

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PhoneBoy
Admin
Admin

Be mindful of the limits here: https://support.checkpoint.com/results/sk/sk178325

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Chris_Atkinson
Employee Employee
Employee

What is the use case of the group, perhaps one of the 'feed' options we have might be a better approach to scale this for you?

Another option could be to edit the object via the API perhaps.

CCSM R77/R80/ELITE
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_Val_
Admin
Admin

What are the HW parameters on the SmartCenter server? CPUs, RAM, etc? Any free space issues on HDDs?

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Timothy_Hall
Champion
Champion

Almost certainly a resource issue on the SMS.  # CPUs?  RAM?  If it is a Smart-1 appliance, is the logs/sec approaching the limit for the system?  (cpstat mg -f log_server)

If running in a Virtual Machine, your SMS's disk path is almost certainly oversubscribed and performance will be terrible.  Seen it a million times.

Gateway Performance Optimization R81.20 Course
now available at maxpowerfirewalls.com
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Ihenock1011
Participant

The SMS Model is  Smart-1 6000-L Appliance and here is the output for the command

 
 

cp2.png

 

 
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Tal_Paz-Fridman
Employee
Employee

Could you also check the following:

1| Machine running SmartConsole - RAM and CPU

2| CPU level and Memory for the SmartConsole.exe process on the Windows machine during the flow (from the moment you open the Group Object)

 

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Ihenock1011
Participant

1| Machine running SmartConsole - RAM and CPU

12th Gen Intel(R) Core(TM) i7-12700H 2.30 GHz

16.0 GB (15.7 GB usable)

2) CPU level and Memory for the SmartConsole.exe process on the Windows machine during the flow (from the moment you open the Group Object)

CPU 5% and Memory average of 850 MB

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Timothy_Hall
Champion
Champion

Those log rates are within the amount supported by a 6000-L, do you have SmartEvent enabled on this SMS?  Please provide the following command outputs, run on your SMS from expert mode:

netstat -ni

free -m

raid_diagnostic

raidconfig status

cpstat -f sensors os

cpstat os -f multi_cpu -o 1 -c 5

Gateway Performance Optimization R81.20 Course
now available at maxpowerfirewalls.com
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