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Railx
Explorer

Migrating the Security Management Server

Good afternoon.

Our task was to move the R77.30 Security Management Server from one virtual machine to another. The actions were carried out according to sk91400.

In the Gaia Portal, we created a backup copy of the old server and moved it to the new server (the name and ip address are the same), added all the gateways and disabled the old server.

After that, problems began to be observed: every 2-3 minutes, access to the server disappears for 10-15 seconds, and then returns again. It is also not pinged at this time.

The restart of the Checkpoint services did not give anything.
The cpswd_admin list shows that all services are running.
Please tell me what the problem may be.

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4 Replies
_Val_
Admin
Admin

please show output of "cpwd_admin list" command

 

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Railx
Explorer

Tried restarting the services with the cprestart command
Before cprestart:
APP PID STAT #START START_TIME MON COMMAND
CPVIEWD 6268 E 1 [11:28:10] 29/9/2022 N cpviewd
CPD 6271 E 1 [11:28:10] 29/9/2022 Y cpd
FWD 6389 E 1 [11:28:13] 29/9/2022 N fwd -n
FWM 6391 E 1 [11:28:13] 29/9/2022 N fwm
STPR 6394 E 1 [11:28:13] 29/9/2022 N status_proxy
DBSYNC 6558 E 1 [11:28:15] 29/9/2022 N dbsync
SVR 6600 E 1 [11:28:15] 29/9/2022 N SVRServer
CPSEMD 6705 E 1 [11:28:16] 29/9/2022 Y cpsemd
CPSEAD 6708 E 1 [11:28:16] 29/9/2022 N cpsead
CPWMD 6747 E 1 [11:28:16] 29/9/2022 N cpwmd -D -app SmartPortal
CPHTTPD 6758 E 1 [11:28:16] 29/9/2022 N cp_http_server -f '/opt/CPportal-R77/portal/conf/cp_httpd_admin.conf'
SMARTLOG_SERVER 6798 E 1 [11:28:16] 29/9/2022 N smartlog_server
DASERVICE 6802 E 1 [11:28:16] 29/9/2022 N DAService_script
LPD 6993 E 1 [11:28:25] 29/9/2022 N lpd
CPSM 7008 E 1 [11:28:27] 29/9/2022 N cpstat_monitor

After cprestart
APP PID STAT #START START_TIME MON COMMAND
CPVIEWD 8439 E 1 [11:35:00] 29/9/2022 N cpviewd
CPD 8442 E 1 [11:35:00] 29/9/2022 Y cpd
FWD 8560 E 1 [11:35:02] 29/9/2022 N fwd -n
FWM 8562 E 1 [11:35:03] 29/9/2022 N fwm
STPR 8565 E 1 [11:35:03] 29/9/2022 N status_proxy
DBSYNC 8729 E 1 [11:35:04] 29/9/2022 N dbsync
SVR 8772 E 1 [11:35:05] 29/9/2022 N SVRServer
CPSEMD 8882 E 1 [11:35:05] 29/9/2022 Y cpsemd
CPSEAD 8886 E 1 [11:35:05] 29/9/2022 N cpsead
CPWMD 8932 E 1 [11:35:05] 29/9/2022 N cpwmd -D -app SmartPortal
CPHTTPD 8936 E 1 [11:35:05] 29/9/2022 N cp_http_server -f '/opt/CPportal-R77/portal/conf/cp_httpd_admin.conf'
SMARTLOG_SERVER 8974 E 1 [11:35:05] 29/9/2022 N smartlog_server
DASERVICE 8978 E 1 [11:35:06] 29/9/2022 N DAService_script
CPSM 8982 E 1 [11:35:06] 29/9/2022 N cpstat_monitor
LPD 9568 E 1 [11:36:14] 29/9/2022 N lpd

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Sorin_Gogean
Advisor

hey,

 

"problems began to be observed: every 2-3 minutes, access to the server disappears for 10-15 seconds, and then returns again. It is also not pinged at this time." - seems to me more like a network problem than an appliance problem.

 

Is the old VM shut - I had to ask as you never know 😊 - and secondly, if it's a VM, then go over VM console and keep an TCPDump on the Management box and see what is weird on the network.

 

ty,

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Railx
Explorer

Thanks for the answer, yes, we turned off the old VM. TCPDump we will take a look and respond in a while

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