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KostasGR
Collaborator

Issue after Uninstalling JHF take 30 from R81.10 LAB MGMT server

Hello Community

After Uninstalling JHF take 30 from R81.10 LAB MGMT server in order to free disk space and then be able to install JHF take 38 OG the apache never came up. Before uninstalling everything was OK.

I have already installed the OG take 38 via cli but same behaviour.

Any ideas?

[Expert@sms1lab:0]# api status -s

API Settings:
---------------------
Accessibility: Require all granted
Automatic Start: Enabled

Processes:

Name State PID More Information
-------------------------------------------------
API Started 4879
CPM Started 4879 Check Point Security Management Server is running and ready
FWM Started 4370
APACHE Stopped 0

BR,

Kostas

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6 Replies
Nimer_Nassar
Employee
Employee

Hi,

please review apache error log file /var/log/httpd2_error_log to find reason why apache instance is failing to startup.

also try to run it manually (/web/cpshared/web/Apache/2.2.0/bin/httpd2 -k start -f /web/conf/httpd2.conf -D FOREGROUND).

 

seems something went wrong with the uninstall flow, missing files or configuration.

 

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KostasGR
Collaborator

Hello @nimeshhm 

 

Please see below

[Expert@sms1lab:0]# /web/cpshared/web/Apache/2.2.0/bin/httpd2 -k start -f /web/conf/httpd2.conf -D FOREGROUND
[Tue Mar 08 21:51:08.335718 2022] [so:warn] [pid 16335] AH01574: module setenvif_module is already loaded, skipping
[Tue Mar 08 21:51:08.341062 2022] [so:warn] [pid 16335] AH01574: module headers_module is already loaded, skipping
[Tue Mar 08 21:51:08.346243 2022] [so:warn] [pid 16335] AH01574: module proxy_module is already loaded, skipping
[Tue Mar 08 21:51:08.350546 2022] [so:warn] [pid 16335] AH01574: module proxy_http_module is already loaded, skipping
[Tue Mar 08 21:51:08.354946 2022] [so:warn] [pid 16335] AH01574: module proxy_module is already loaded, skipping
[Tue Mar 08 21:51:08.360263 2022] [so:warn] [pid 16335] AH01574: module proxy_http_module is already loaded, skipping
[Tue Mar 08 21:51:08.366123 2022] [so:warn] [pid 16335] AH01574: module proxy_module is already loaded, skipping
[Tue Mar 08 21:51:08.372545 2022] [so:warn] [pid 16335] AH01574: module proxy_http_module is already loaded, skipping
[Tue Mar 08 21:51:08.377650 2022] [so:warn] [pid 16335] AH01574: module proxy_wstunnel_module is already loaded, skipping
[Tue Mar 08 21:51:08.382656 2022] [so:warn] [pid 16335] AH01574: module proxy_module is already loaded, skipping
[Tue Mar 08 21:51:08.385511 2022] [so:warn] [pid 16335] AH01574: module proxy_http_module is already loaded, skipping
[Tue Mar 08 21:51:08.414258 2022] [core:warn] [pid 16335] AH00117: Ignoring deprecated use of DefaultType in line 421 of /web/conf/httpd2.conf.
AH00558: httpd2: Could not reliably determine the server's fully qualified domain name, using 192.168.1.100. Set the 'ServerName' directive globally to suppress this message
no listening sockets available, shutting down
AH00015: Unable to open logs


[Expert@sms1lab:0]# tail -50 /var/log/httpd2_error_log
[Wed Mar 02 20:22:44.079707 2022] [proxy:error] [pid 13832] (111)Connection refused: AH00957: HTTP: attempt to connect to 127.0.0.1:59454 (127.0.0.1) failed
[Wed Mar 02 20:22:44.079762 2022] [proxy_http:error] [pid 13832] [client 127.0.0.1:57736] AH01114: HTTP: failed to make connection to backend: 127.0.0.1
[Wed Mar 02 20:22:44.197342 2022] [cgi:error] [pid 13833] [client 192.168.1.201:1454] AH01215: After parse_and_verify_path(), we have: /web/cgi-bin2/installer.tcl, referer: https://192.168.1.100/_66dedf026da144ff69bcc473ce65b2c9/cgi-bin/home.tcl
[Wed Mar 02 20:22:44.197381 2022] [cgi:error] [pid 13833] [client 192.168.1.201:1454] AH01215: \tpname=/web/cgi-bin2/installer.tcl: /web/cgi-bin2/installer.tcl, referer: https://192.168.1.100/_66dedf026da144ff69bcc473ce65b2c9/cgi-bin/home.tcl
[Wed Mar 02 20:22:44.197391 2022] [cgi:error] [pid 13833] [client 192.168.1.201:1454] AH01215: \tdname=/web/cgi-bin2: /web/cgi-bin2/installer.tcl, referer: https://192.168.1.100/_66dedf026da144ff69bcc473ce65b2c9/cgi-bin/home.tcl
[Wed Mar 02 20:22:46.574513 2022] [cgi:error] [pid 13834] [client 192.168.1.201:1453] AH01215: After parse_and_verify_path(), we have: /web/cgi-bin2/installer.tcl, referer: https://192.168.1.100/_66dedf026da144ff69bcc473ce65b2c9/cgi-bin/home.tcl
[Wed Mar 02 20:22:46.574558 2022] [cgi:error] [pid 13834] [client 192.168.1.201:1453] AH01215: \tpname=/web/cgi-bin2/installer.tcl: /web/cgi-bin2/installer.tcl, referer: https://192.168.1.100/_66dedf026da144ff69bcc473ce65b2c9/cgi-bin/home.tcl
[Wed Mar 02 20:22:46.574572 2022] [cgi:error] [pid 13834] [client 192.168.1.201:1453] AH01215: \tdname=/web/cgi-bin2: /web/cgi-bin2/installer.tcl, referer: https://192.168.1.100/_66dedf026da144ff69bcc473ce65b2c9/cgi-bin/home.tcl
[Wed Mar 02 20:22:48.927548 2022] [cgi:error] [pid 13833] [client 192.168.1.201:1454] AH01215: After parse_and_verify_path(), we have: /web/cgi-bin2/installer.tcl, referer: https://192.168.1.100/_66dedf026da144ff69bcc473ce65b2c9/cgi-bin/home.tcl
[Wed Mar 02 20:22:48.927588 2022] [cgi:error] [pid 13833] [client 192.168.1.201:1454] AH01215: \tpname=/web/cgi-bin2/installer.tcl: /web/cgi-bin2/installer.tcl, referer: https://192.168.1.100/_66dedf026da144ff69bcc473ce65b2c9/cgi-bin/home.tcl
[Wed Mar 02 20:22:48.927601 2022] [cgi:error] [pid 13833] [client 192.168.1.201:1454] AH01215: \tdname=/web/cgi-bin2: /web/cgi-bin2/installer.tcl, referer: https://192.168.1.100/_66dedf026da144ff69bcc473ce65b2c9/cgi-bin/home.tcl
[Wed Mar 02 20:22:51.277099 2022] [cgi:error] [pid 13834] [client 192.168.1.201:1453] AH01215: After parse_and_verify_path(), we have: /web/cgi-bin2/installer.tcl, referer: https://192.168.1.100/_66dedf026da144ff69bcc473ce65b2c9/cgi-bin/home.tcl
[Wed Mar 02 20:22:51.277141 2022] [cgi:error] [pid 13834] [client 192.168.1.201:1453] AH01215: \tpname=/web/cgi-bin2/installer.tcl: /web/cgi-bin2/installer.tcl, referer: https://192.168.1.100/_66dedf026da144ff69bcc473ce65b2c9/cgi-bin/home.tcl
[Wed Mar 02 20:22:51.277155 2022] [cgi:error] [pid 13834] [client 192.168.1.201:1453] AH01215: \tdname=/web/cgi-bin2: /web/cgi-bin2/installer.tcl, referer: https://192.168.1.100/_66dedf026da144ff69bcc473ce65b2c9/cgi-bin/home.tcl
[Wed Mar 02 20:22:53.699336 2022] [cgi:error] [pid 13833] [client 192.168.1.201:1454] AH01215: After parse_and_verify_path(), we have: /web/cgi-bin2/installer.tcl, referer: https://192.168.1.100/_66dedf026da144ff69bcc473ce65b2c9/cgi-bin/home.tcl
[Wed Mar 02 20:22:53.699370 2022] [cgi:error] [pid 13833] [client 192.168.1.201:1454] AH01215: \tpname=/web/cgi-bin2/installer.tcl: /web/cgi-bin2/installer.tcl, referer: https://192.168.1.100/_66dedf026da144ff69bcc473ce65b2c9/cgi-bin/home.tcl
[Wed Mar 02 20:22:53.699385 2022] [cgi:error] [pid 13833] [client 192.168.1.201:1454] AH01215: \tdname=/web/cgi-bin2: /web/cgi-bin2/installer.tcl, referer: https://192.168.1.100/_66dedf026da144ff69bcc473ce65b2c9/cgi-bin/home.tcl
[Wed Mar 02 20:22:54.108127 2022] [proxy:error] [pid 13831] (111)Connection refused: AH00957: HTTP: attempt to connect to 127.0.0.1:59454 (127.0.0.1) failed
[Wed Mar 02 20:22:54.108153 2022] [proxy_http:error] [pid 13831] [client 127.0.0.1:57740] AH01114: HTTP: failed to make connection to backend: 127.0.0.1
[Wed Mar 02 20:22:55.924040 2022] [cgi:error] [pid 13834] [client 192.168.1.201:1453] AH01215: After parse_and_verify_path(), we have: /web/cgi-bin2/installer.tcl, referer: https://192.168.1.100/_66dedf026da144ff69bcc473ce65b2c9/cgi-bin/home.tcl
[Wed Mar 02 20:22:55.924092 2022] [cgi:error] [pid 13834] [client 192.168.1.201:1453] AH01215: \tpname=/web/cgi-bin2/installer.tcl: /web/cgi-bin2/installer.tcl, referer: https://192.168.1.100/_66dedf026da144ff69bcc473ce65b2c9/cgi-bin/home.tcl
[Wed Mar 02 20:22:55.924109 2022] [cgi:error] [pid 13834] [client 192.168.1.201:1453] AH01215: \tdname=/web/cgi-bin2: /web/cgi-bin2/installer.tcl, referer: https://192.168.1.100/_66dedf026da144ff69bcc473ce65b2c9/cgi-bin/home.tcl
[Wed Mar 02 20:22:58.209764 2022] [cgi:error] [pid 13833] [client 192.168.1.201:1454] AH01215: After parse_and_verify_path(), we have: /web/cgi-bin2/installer.tcl, referer: https://192.168.1.100/_66dedf026da144ff69bcc473ce65b2c9/cgi-bin/home.tcl
[Wed Mar 02 20:22:58.210031 2022] [cgi:error] [pid 13833] [client 192.168.1.201:1454] AH01215: \tpname=/web/cgi-bin2/installer.tcl: /web/cgi-bin2/installer.tcl, referer: https://192.168.1.100/_66dedf026da144ff69bcc473ce65b2c9/cgi-bin/home.tcl
[Wed Mar 02 20:22:58.210045 2022] [cgi:error] [pid 13833] [client 192.168.1.201:1454] AH01215: \tdname=/web/cgi-bin2: /web/cgi-bin2/installer.tcl, referer: https://192.168.1.100/_66dedf026da144ff69bcc473ce65b2c9/cgi-bin/home.tcl
[Wed Mar 02 20:23:00.480528 2022] [cgi:error] [pid 13834] [client 192.168.1.201:1453] AH01215: After parse_and_verify_path(), we have: /web/cgi-bin2/installer.tcl, referer: https://192.168.1.100/_66dedf026da144ff69bcc473ce65b2c9/cgi-bin/home.tcl
[Wed Mar 02 20:23:00.480624 2022] [cgi:error] [pid 13834] [client 192.168.1.201:1453] AH01215: \tpname=/web/cgi-bin2/installer.tcl: /web/cgi-bin2/installer.tcl, referer: https://192.168.1.100/_66dedf026da144ff69bcc473ce65b2c9/cgi-bin/home.tcl
[Wed Mar 02 20:23:00.480654 2022] [cgi:error] [pid 13834] [client 192.168.1.201:1453] AH01215: \tdname=/web/cgi-bin2: /web/cgi-bin2/installer.tcl, referer: https://192.168.1.100/_66dedf026da144ff69bcc473ce65b2c9/cgi-bin/home.tcl
[Wed Mar 02 20:23:03.074580 2022] [cgi:error] [pid 13833] [client 192.168.1.201:1454] AH01215: After parse_and_verify_path(), we have: /web/cgi-bin2/installer.tcl, referer: https://192.168.1.100/_66dedf026da144ff69bcc473ce65b2c9/cgi-bin/home.tcl
[Wed Mar 02 20:23:03.074753 2022] [cgi:error] [pid 13833] [client 192.168.1.201:1454] AH01215: \tpname=/web/cgi-bin2/installer.tcl: /web/cgi-bin2/installer.tcl, referer: https://192.168.1.100/_66dedf026da144ff69bcc473ce65b2c9/cgi-bin/home.tcl
[Wed Mar 02 20:23:03.074777 2022] [cgi:error] [pid 13833] [client 192.168.1.201:1454] AH01215: \tdname=/web/cgi-bin2: /web/cgi-bin2/installer.tcl, referer: https://192.168.1.100/_66dedf026da144ff69bcc473ce65b2c9/cgi-bin/home.tcl
[Wed Mar 02 20:23:04.136587 2022] [proxy:error] [pid 13832] (111)Connection refused: AH00957: HTTP: attempt to connect to 127.0.0.1:59454 (127.0.0.1) failed
[Wed Mar 02 20:23:04.136624 2022] [proxy_http:error] [pid 13832] [client 127.0.0.1:57744] AH01114: HTTP: failed to make connection to backend: 127.0.0.1
[Wed Mar 02 20:23:05.325193 2022] [cgi:error] [pid 13834] [client 192.168.1.201:1453] AH01215: After parse_and_verify_path(), we have: /web/cgi-bin2/installer.tcl, referer: https://192.168.1.100/_66dedf026da144ff69bcc473ce65b2c9/cgi-bin/home.tcl
[Wed Mar 02 20:23:05.325269 2022] [cgi:error] [pid 13834] [client 192.168.1.201:1453] AH01215: \tpname=/web/cgi-bin2/installer.tcl: /web/cgi-bin2/installer.tcl, referer: https://192.168.1.100/_66dedf026da144ff69bcc473ce65b2c9/cgi-bin/home.tcl
[Wed Mar 02 20:23:05.325291 2022] [cgi:error] [pid 13834] [client 192.168.1.201:1453] AH01215: \tdname=/web/cgi-bin2: /web/cgi-bin2/installer.tcl, referer: https://192.168.1.100/_66dedf026da144ff69bcc473ce65b2c9/cgi-bin/home.tcl
[Wed Mar 02 20:23:07.814065 2022] [cgi:error] [pid 13833] [client 192.168.1.201:1454] AH01215: After parse_and_verify_path(), we have: /web/cgi-bin2/installer.tcl, referer: https://192.168.1.100/_66dedf026da144ff69bcc473ce65b2c9/cgi-bin/home.tcl
[Wed Mar 02 20:23:07.814122 2022] [cgi:error] [pid 13833] [client 192.168.1.201:1454] AH01215: \tpname=/web/cgi-bin2/installer.tcl: /web/cgi-bin2/installer.tcl, referer: https://192.168.1.100/_66dedf026da144ff69bcc473ce65b2c9/cgi-bin/home.tcl
[Wed Mar 02 20:23:07.814141 2022] [cgi:error] [pid 13833] [client 192.168.1.201:1454] AH01215: \tdname=/web/cgi-bin2: /web/cgi-bin2/installer.tcl, referer: https://192.168.1.100/_66dedf026da144ff69bcc473ce65b2c9/cgi-bin/home.tcl
[Wed Mar 02 20:23:10.274091 2022] [cgi:error] [pid 13834] [client 192.168.1.201:1453] AH01215: After parse_and_verify_path(), we have: /web/cgi-bin2/installer.tcl, referer: https://192.168.1.100/_66dedf026da144ff69bcc473ce65b2c9/cgi-bin/home.tcl
[Wed Mar 02 20:23:10.274145 2022] [cgi:error] [pid 13834] [client 192.168.1.201:1453] AH01215: \tpname=/web/cgi-bin2/installer.tcl: /web/cgi-bin2/installer.tcl, referer: https://192.168.1.100/_66dedf026da144ff69bcc473ce65b2c9/cgi-bin/home.tcl
[Wed Mar 02 20:23:10.274160 2022] [cgi:error] [pid 13834] [client 192.168.1.201:1453] AH01215: \tdname=/web/cgi-bin2: /web/cgi-bin2/installer.tcl, referer: https://192.168.1.100/_66dedf026da144ff69bcc473ce65b2c9/cgi-bin/home.tcl
[Wed Mar 02 20:23:10.757126 2022] [cgi:error] [pid 13834] [client 192.168.1.201:1453] AH01215: After parse_and_verify_path(), we have: /web/cgi-bin2/installer.tcl, referer: https://192.168.1.100/_66dedf026da144ff69bcc473ce65b2c9/cgi-bin/home.tcl
[Wed Mar 02 20:23:10.757166 2022] [cgi:error] [pid 13834] [client 192.168.1.201:1453] AH01215: \tpname=/web/cgi-bin2/installer.tcl: /web/cgi-bin2/installer.tcl, referer: https://192.168.1.100/_66dedf026da144ff69bcc473ce65b2c9/cgi-bin/home.tcl
[Wed Mar 02 20:23:10.757179 2022] [cgi:error] [pid 13834] [client 192.168.1.201:1453] AH01215: \tdname=/web/cgi-bin2: /web/cgi-bin2/installer.tcl, referer: https://192.168.1.100/_66dedf026da144ff69bcc473ce65b2c9/cgi-bin/home.tcl
[Wed Mar 02 20:23:14.174869 2022] [proxy:error] [pid 13831] (111)Connection refused: AH00957: HTTP: attempt to connect to 127.0.0.1:59454 (127.0.0.1) failed
[Wed Mar 02 20:23:14.174909 2022] [proxy_http:error] [pid 13831] [client 127.0.0.1:57748] AH01114: HTTP: failed to make connection to backend: 127.0.0.1
[Wed Mar 02 20:23:24.206640 2022] [proxy:error] [pid 13832] (111)Connection refused: AH00957: HTTP: attempt to connect to 127.0.0.1:59454 (127.0.0.1) failed
[Wed Mar 02 20:23:24.206668 2022] [proxy_http:error] [pid 13832] [client 127.0.0.1:57752] AH01114: HTTP: failed to make connection to backend: 127.0.0.1
[Wed Mar 02 20:23:28.715909 2022] [mpm_prefork:notice] [pid 13782] AH00169: caught SIGTERM, shutting down

BR,

Kostas

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Nimer_Nassar
Employee
Employee

Hi @KostasGR 

seems other process is binding the apache instance port. or configuration issue in httpd.conf.

can you please try following SKs sk99118 or sk110392. if this didn't work please contact me directly so we can have a session to check it.

 

Thanks,

Nimer

0 Kudos
KostasGR
Collaborator

Hello @Nimer_Nassar 

Thank you for your responses but since it is a home lab i think it is faster for me to revert from a VM snapshot (eve-ng) than troubleshoot further.

Thank you,
Kostas

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the_rock
Champion
Champion

Just curious, what do you see in events log in web UI what doing this?

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Juraj_Konecny
Explorer

Hello,

I have exact same problem. SKs didn't help me to solve the problem.

Can you help me?

 

Thanks. Juraj Konecny.

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