I can not open more than one tab on Log View

[Enyi_Ajoku]

Hello Everyone,

For some reason i can't open more than one tab on Log View.

When i try it just sits there. I tried again toady and i go the Microsoft .Net Framework pop up.

Also i log in remotely from a dedicated jump server.

I've attached images, greatly appreciate any thought 

[the_rock]

I saw that before and it was fixed by cpstop/cpstart of the management.

[Enyi_Ajoku]

I finally had a maintenance window to do this and it didnt work 

[Ido_Shoshana]

Hi Enyi

I would like to try and assist.

Can you please try and reproduce the issue and share with me the Smartconsole logs?

(Please send to idosh@checkpoint.com) 

[Ido_Shoshana]

Hi Enyi,

Did you overcome the issue?

If not, Can you please send me the following:

1. ‘SmartEventCollectLogs’ output (simply run it via SSH to your Mgmt/Log-Server, whichever your connecting to).
2. $FWDIR/log/cpm.elg*
3. SmartConsole client logs after debug:

• Open SmartConsole > Mange & Settings > Preferences > Start Debugging.
• Reproduce issue by opening a new logs tab to produce framework error.
• Copy files from: C:\Users\<user_name\AppData\Local\Check Point\[version = R81]\SmartConsole\

                                SmartConsole.log*

[Ido_Shoshana]

It appears that port 443 was blocked from Jump Server to Management Station.

The issue is resolved.