Hit count does not match logs

Christopher_To · ‎2018-12-26

Hi,

I am wondering why the hit count for a rule is showing 0 but there is traffic shown hitting the rule in the logs. Can someone clarify?

Thanks,

Chris

PhoneBoy · ‎2018-12-26

Is that for every rule or specific rules only?

Martin_Valenta · ‎2018-12-27

Hitcount DB was probably not updated yet, in larger setups it take some time to propagate hits on smartconsole GUI.

Christopher_To · ‎2018-12-27

This is only happening for one rule, and I see traffic from more then a week ago.

PhoneBoy · ‎2018-12-27

What is the rule in question?

It's probably worth a TAC case if only a single rule isn't updating hit counts.

Christopher_To · ‎2019-01-09

Sorry for the lack of update. I have opened a ticket and will keep you updated.

Thank you.

Christopher_To · ‎2019-01-21

Still no luck. I increased the limit of UID's but the rule's hit count in SmartConsole still shows 0. Any other idea's while I wait for a response from the customer and support?

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Beverley_Cudd · ‎2019-04-23

I am getting a similar issue with R80.10 management station managing R75.30 gateways. I am not seeing any hit counts for ANY of the rules but am sure it was showing them last week when I looked.

Timothy_Hall · ‎2019-04-23

Not possible for R75.30 gateways, as hit counts were introduced in version R75.40. Did you mean R77.30?

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Beverley_Cudd · ‎2019-04-24

Nope they are definetely R75.30 so that explains why I do not see any hits.
Thank you

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Hit count does not match logs