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ph4nt0m
Explorer

Firewall IP Change - Fingerprint has changed error

After changing the public IP of a firewall I am seeing Endpoint VPN errors stating "The sites fingerprint has changed from the original one." After selecting trust and continue this error appears once again within hours. The gateway certificate has been renewed with the updated IP's. 

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3 Replies
_Val_
Admin
Admin

To clarify, please report:

  1. client version
  2. endpoint platform
  3. GW version
  4. Is it MEP?
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ph4nt0m
Explorer

Not all users get this error but most do.
client version 83.10
GW version 80.30
Is it MEP?  VPN community with 2 regional firewalls, issue also occurs when pointing directly to regional firewall that had IP change. 

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_Val_
Admin
Admin

Also, look into sk66263 and check the presented fingerprint corresponds to the GW cn in the registry, together with the fingerprint string. Most probably your client cannot update registry properly

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