Create a Post
cancel
Showing results for 
Search instead for 
Did you mean: 
Dick_Summers
Contributor

Fingerprint does not match

Jump to solution

A client asked me to pinch hit for the CP admin who is on vacation.  When trying to open SmartEvent (on the Security Management Open Server R77.30), the fingerprint warning screen appears. When I compare the warning screen fingerprint contents with the fingerprint of the GUI's Certificate authority, there is a mismatch.

Should I be concerned, or is it OK to proceed?

0 Kudos
1 Solution

Accepted Solutions
PhoneBoy
Admin
Admin
Which precise fingerprints are you comparing?
In general the fingerprint error message will show one of two times: when you first connect from a system (i.e. no fingerprint is saved) or if it's changed since last connection. Legitimate reasons it changed are because of a reinstall or a SIC reset since the last connection.
When was the last time you connected from that machine?

View solution in original post

1 Reply
PhoneBoy
Admin
Admin
Which precise fingerprints are you comparing?
In general the fingerprint error message will show one of two times: when you first connect from a system (i.e. no fingerprint is saved) or if it's changed since last connection. Legitimate reasons it changed are because of a reinstall or a SIC reset since the last connection.
When was the last time you connected from that machine?

View solution in original post