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Error in SmartConsole renaming time object

Hi,

Title says it all. Here is the error:

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8 Replies
G_W_Albrecht
Legend
Legend

This is not only the error, but also the solution !

CCSE CCTE SMB Specialist
Shehan_Wickrama
Collaborator

As Gunther said create that object again since it is deleted

mod- Contact TAC as Gunther said

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G_W_Albrecht
Legend
Legend

Oh - i did not mean that, i suggested to contact TAC - maybe CPM Doctor will find the corrupted / duplicated / dead but also alive objects in database...

CCSE CCTE SMB Specialist
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Shehan_Wickrama
Collaborator

My bad for misreading.

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This is an existing object that is used in a rule. I tried to rename it and it pop up that error. The object was actually renamed but I did not want to take the chance and reverted modification. At the end deleted and created it again and everything is fine. But such errors are never good as they may lead to inconsistencies in database.

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Engaging TAC is a heavy time consuming procedure for such a minor issue. A simple button [ Report Error ] is good enough in such cases if it is available. 

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Tomer_Sole
Employee Alumnus
Employee Alumnus

Engaging TAC is the only way to fix. It’s obviously a bug and not a usability discussion. We will discuss the Report Error button, this is an interesting idea. 

Mare you editing the time object in SmartConsole or in legacy SmartDashboard? Did you attempt to rename one of the out-of-the-box Time objects or one of your own objects?

SmartConsole latest version. Own Time Object. Rule was already Expired or Expired and Disabled (can't remember). Think that might be important because I just tried and cannot reproduce it with Enabled or Disabled only rule.