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Justin
Explorer

Communication Issue with Domain Controller

Facing some issue where the domain controller disconnects which may or may not be the reason there is a communication problem. Below is the screenshots of the errors shown in SmartConsole.

  • Connected to AD server successfully with domain admin credentials
  • Permissions on DC already set
  • AD query from gateway is working
  • Setup: Microsoft windows server 2012 R2, Hosted on AWS EC2
  • Gateway running on R80.3 with Gaia 3.10 hotfix (take 196) installed.

 

identity awareness problem 2.png

identity awareness problem 1.png

2 Replies
PhoneBoy
Admin
Admin

Royi_Priov
Employee
Employee

Hi @Justin 

You will probably need to debug this flow to understand better the cause.

It can be done with "pdp d s all all" to enable pdp debug, and review $FWDIR/log/pdpd.elg files

(to disable the debug - "pdp d u all")

 

However, I have 2 suggestions:

1. Open ticket with TAC. It better to be investigated by them.

2. Why not using Identity Collector? read more in sk108235.

Thanks,
Royi Priov
Group manager, Identity Awareness R&D