Appliance Access Interface after upgrade

[zebeyou]

Hello everyone, I have two Quantum Spark 1600 appliances set up in a cluster. After updating to version R81.10.15 (996003544), I can no longer access the Cluster management interface and one of the firewalls. How can I resolve this? Additionally, I powered down the appliance I can’t access so the Cluster would switch over to the functional appliance, but it didn’t work—the cluster is still active on the appliance I can’t access.

Attached are the login interfaces for the cluster and the appliance, which we can't access.

[the_rock]

I suggest calling TAC to work on this, as it sounds like somewhat serious problem.

Andy

[zebeyou]

Ok copy that

[Lesley]

The correct build for R81.10.15 is 996003913

I am not able to find the build you shared. 

https://support.checkpoint.com/results/sk/sk181134

Can be downloaded here:

https://support.checkpoint.com/results/sk/sk182438

You should be able to update firmware via USB (Note this clears the config!). https://sc1.checkpoint.com/documents/SMB_R81.10.X/AdminGuides_Locally_Managed/EN/Content/Topics/Upgr...

Otherwise do a revert and try to upgrade to above image. 

clish -> revert to previous-image

[zebeyou]

Hello,

thanks for the response; i think that i will do a revert and try to upgrade to above image. How can I manage it ?

[G_W_Albrecht]

First revert: https://sc1.checkpoint.com/documents/SMB_R81.10.X/CLI/EN/Content/Topics/revert-to-previous-image.htm...

Then download firmware image from https://support.checkpoint.com/results/sk/sk182438

Now install this image from GAiA Embedded WebGUI.

[zebeyou]

Thanks, i'll try it