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VarunTP
Participant
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Cloning Configuration Error

After installing Jumbo Hotfix , While configuring a proxy ARP entry in my External firewall service Group , I am observing belwo error

 Cloning Configuration Error
Error in acquiring buffer of member info (-1).

 

I checked the asg monitor and can see all 3 firewalls are active . 

Can someone suggest urgently what might be issue 

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ThomasGro
Employee
Employee

Describe how you attempted to configure the proxy arp entry in the Service Group.

A quick Secure Knowledge search turned up https://support.checkpoint.com/results/sk/sk181691 ("An error occurred while applying action to several members. Please check the status bar history" error when changing the Maestro Security Group configuration through Gaia Portal) which recommends performing action in gclish in the Single Management Object (SMO) as workaround.

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14 Replies
ThomasGro
Employee
Employee

Describe how you attempted to configure the proxy arp entry in the Service Group.

A quick Secure Knowledge search turned up https://support.checkpoint.com/results/sk/sk181691 ("An error occurred while applying action to several members. Please check the status bar history" error when changing the Maestro Security Group configuration through Gaia Portal) which recommends performing action in gclish in the Single Management Object (SMO) as workaround.

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VarunTP
Participant

Thanks for the reply, The Jumbofix is already installed  
From Gaia when I try to remove the proxy arp I am getting this error , neither I am unable to add new IP as well for our new public IP server 

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VarunTP
Participant

But look like after installing Jumbo fix this issue observed , before that I was able to do it . 

Screenshot 2024-06-26 093330.png

as able to do it with out any issue 

Screenshot 2024-06-26 093537.png

 

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VarunTP
Participant

Via gclish I am able to configure it . Thanks a lot for the suggestion

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the_rock
Legend
Legend

I also found the same sk that @ThomasGro suggested. On another note, personally, if issue is urgent, I would pick up the phone, call TAC, and see if you can get remote session going.

Best,

Andy

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JH_Ranger
Participant

I had the same issue a while back. This only occurs if you're using the WebUI. The CLI global commands should be fine.

This issue was fixed in Take 113, so I assume you've installed an older Take.

Take 113

Released on 6 September 2023

PRJ-47865,

ACCHA-3317

Scalable Platforms

Accessing the SMO WebUI and performing configuration changes may fail with the "Error in acquiring buffer of member info (-1)" error."

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VarunTP
Participant

Thanks for the the response , 

 

I have installed Check_Point_R81_10_JHF_T130_BLOCK_PORTAL_MAIN_Bundle_T2_FULL.tgz the latest package for R81.10 . Otherthan upgrading to 81.20 any other solution , I am checking with TAC , not yet received an update 

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KeonNg
Participant

Hi VarunTP,

 

Any feedback from TAC?  As I'm installed with latest hotfix (R81.10 take150) as well which higher take than the sk mentioned however still facing this issue. I'm able to configure via Glish, but still, we need to know why it is happening on the Gaia Portal. 

 

 

Best Regards,

Keon

(1)
the_rock
Legend
Legend

Can you list how you are doing it in web UI? I can test in latest R81.20 jumbo 70

Andy

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DmitriyDubovik
Contributor

we have the same problem 

take 150 R81.10

can t establish any interfaces by the WebGUI

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KeonNg
Participant

- create/edit/delete physical/bond/vlan interface from Gaia Portal

- enabling SNMP traps name

- etc

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(1)
DmitriyDubovik
Contributor

We received a response from the TAC stating that this issue will no longer be addressed in future JFH's releases and that it is necessary for us to request a special HOTFIX from the TAC for each new JFH. To be honest, this is somewhat unacceptable.

(1)
the_rock
Legend
Legend

Man, that does NOT sound feasable to me at all, to do this for every single jumbo.

Andy

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JH_Ranger
Participant

It appears this may have been addressed in Take 170, as per sk181691.

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