Cloning Configuration Error

[VarunTP]

After installing Jumbo Hotfix , While configuring a proxy ARP entry in my External firewall service Group , I am observing belwo error

 Cloning Configuration Error
Error in acquiring buffer of member info (-1).

I checked the asg monitor and can see all 3 firewalls are active . 

Can someone suggest urgently what might be issue 

[ThomasGro · Accepted solution]

Describe how you attempted to configure the proxy arp entry in the Service Group.

A quick Secure Knowledge search turned up https://support.checkpoint.com/results/sk/sk181691 ("An error occurred while applying action to several members. Please check the status bar history" error when changing the Maestro Security Group configuration through Gaia Portal) which recommends performing action in gclish in the Single Management Object (SMO) as workaround.

[VarunTP]

Thanks for the reply, The Jumbofix is already installed  
From Gaia when I try to remove the proxy arp I am getting this error , neither I am unable to add new IP as well for our new public IP server 

[VarunTP]

But look like after installing Jumbo fix this issue observed , before that I was able to do it . 

 

as able to do it with out any issue 

 

 

[VarunTP]

Via gclish I am able to configure it . Thanks a lot for the suggestion

[the_rock]

I also found the same sk that @ThomasGro suggested. On another note, personally, if issue is urgent, I would pick up the phone, call TAC, and see if you can get remote session going.

Best,

Andy

[JH_Ranger]

I had the same issue a while back. This only occurs if you're using the WebUI. The CLI global commands should be fine.

This issue was fixed in Take 113, so I assume you've installed an older Take.

Take 113 Released on 6 September 2023
PRJ-47865, ACCHA-3317	Scalable Platforms	Accessing the SMO WebUI and performing configuration changes may fail with the "Error in acquiring buffer of member info (-1)" error."

[VarunTP]

Thanks for the the response , 

I have installed Check_Point_R81_10_JHF_T130_BLOCK_PORTAL_MAIN_Bundle_T2_FULL.tgz the latest package for R81.10 . Otherthan upgrading to 81.20 any other solution , I am checking with TAC , not yet received an update 

[KeonNg]

Hi VarunTP,

Any feedback from TAC?  As I'm installed with latest hotfix (R81.10 take150) as well which higher take than the sk mentioned however still facing this issue. I'm able to configure via Glish, but still, we need to know why it is happening on the Gaia Portal. 

Best Regards,

Keon

[the_rock]

Can you list how you are doing it in web UI? I can test in latest R81.20 jumbo 70

Andy

[DmitriyDubovik]

we have the same problem 

take 150 R81.10

can t establish any interfaces by the WebGUI

[KeonNg]

- create/edit/delete physical/bond/vlan interface from Gaia Portal

- enabling SNMP traps name

- etc

[DmitriyDubovik]

We received a response from the TAC stating that this issue will no longer be addressed in future JFH's releases and that it is necessary for us to request a special HOTFIX from the TAC for each new JFH. To be honest, this is somewhat unacceptable.

[the_rock]

Man, that does NOT sound feasable to me at all, to do this for every single jumbo.

Andy

[JH_Ranger]

It appears this may have been addressed in Take 170, as per sk181691.