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RS_Daniel
Advisor

Issue with access to Infinity Portal

Hello Community!

I wanted to check if anyone has had problems accesing Infinity Portal today? In our case we and all our customers were not able to access the portal. After login this error appeared:

 

Error.jpeg

In some cases re trying a second time it worked fine, in other cases it required more actions, like deleting browing cache, use incognito mode, and things like that. In all cases we were able to recover access, however it caused discomfort and doubts in customers

Can we ask if CheckPoint was doing any change on the backend that caused this issue?

Regards

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3 Replies
the_rock
Legend
Legend

I just tried now, works fine, no issues.

Andy

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Chris_Atkinson
Employee Employee
Employee

If you don't see an issue noted here please contact TAC to assist: 

https://status.checkpoint.com/

CCSM R77/R80/ELITE
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the_rock
Legend
Legend

I had similar issue today, but worked the 2nd time, so could have been something on my end, but all services seem to be working.

Andy

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