unable to connect to the remote server

[zhang]

According to sk171436, I am configuring HealthCheck Point. When I configure Step 2 of Adding Extension in SmartConsole, an error "cannot connect to the remote server" appears, and the URL cannot be added. What is the reason? Attached is the screenshot details.

[Chris_Atkinson]

Can you please confirm the version & JHF of the components - R81.20?

[zhang]

management servers:R81.10    JHF:take 87

security gateways:R81.10 JHF:take87

[zhang]

What's the reason, do you know?

[the_rock]

Hey @zhang ...did you do below part first? I just followed the sk in my R81.20 lab and worked like a charm. Once you do that, you will be able to add the extension in smart console, and it will give you cert warnings, but thats expected, since it will most likely have self-signed certificate.

Connect to your Security Management Server via SSH and run:

1. # service hcp_ext start
   
   
2. # hcp --ext-update-reports all
   • You must run this command on every restart of the Security Management Server to collect a report from the newly created  Security Gateway.

Andy

[zhang]

No, I did it from the beginning to the end according to sk. I typed in these two lines of commands.

[the_rock]

Please share the output of those commands on your mgmt server. Blur out any sensitive information.

[G_W_Albrecht]

How should that help ? We see that Dashboard is unable to get the json from the webserver - if a hcp run is possible or not ! What about other, simpler extensions, do they work ?

[G_W_Albrecht]

What is found in the logs of your webserver used to host the json ?