not able to access advanced level of SK

[vinaysingh85]

Hi Team,

As from few days, I not able to access advanced level of SK. 

"Access denied

Sorry, you don't have permissions to access this page.
This SK is only available for customer with a valid software subscription account

You can go to the Home Page and browse other pages

"

what would be issues here ?

[PhoneBoy · Accepted solution]

It's exactly as the error message says: "This SK is only available for customer with a valid software subscription account"
More specifically, this means you need a support agreement directly with Check Point or as "Collaborative" support agreement through a Check Point partner.

We were not enforcing this policy for a while (going back a few years, even), but it appears it has been fixed.

[the_rock]

Its exactly what @PhoneBoy mentioned, answer is in the message itself 🙂

You definitely need to have valid support agreement as he stated, through a partner/reseller.

Hope that helps.

Andy

[the_rock]

Out of curiosity, what is the sk number? I just want to see if I can access it myself, though I would not be able to paste any content of it at all, sorry.

Andy