not able to access advanced level of SK

[vinaysingh85]

Hi Team,

As from few days, I not able to access advanced level of SK. 

"Access denied

Sorry, you don't have permissions to access this page.
This SK is only available for customer with a valid software subscription account

You can go to the Home Page and browse other pages

"

what would be issues here ?

[PhoneBoy · Accepted solution]

It's exactly as the error message says: "This SK is only available for customer with a valid software subscription account"
More specifically, this means you need a support agreement directly with Check Point or as "Collaborative" support agreement through a Check Point partner.

We were not enforcing this policy for a while (going back a few years, even), but it appears it has been fixed.

[the_rock]

Its exactly what @PhoneBoy mentioned, answer is in the message itself 🙂

You definitely need to have valid support agreement as he stated, through a partner/reseller.

Hope that helps.

Andy

[the_rock]

Out of curiosity, what is the sk number? I just want to see if I can access it myself, though I would not be able to paste any content of it at all, sorry.

Andy

[HienTM]

We have a valid support contract CPCES-CO-PREMIUM-ADD "Collaborative Enterprise Support - Premium Add-on for Products" till 2028, but just happened this afternoon we cannot access content with advanced level.

Just logged a ticket with support to clarify.

[Robert_H]

We have the same problem since this morning. Yesterday, everything was working without any issues.

[G_W_Albrecht]

This is no valid software support contract - CPCES-CO-PREMIUM-ADD "Collaborative Enterprise Support - Premium Add-on for Products" is only for hardware, so the customer will get RMA for defective products covered. But this is not valid for Software - you can not open a SR# for technical issue apart from hardware problems, and, as we see, also have no access to SKs and are not entitled to software downloads. For that you would need a software subscription !

[HienTM]

Dear G_W_Albrecht.

According to sk60001 we may need only a valid support contract to have access to Advance/Expert:

Advanced/Expert Access to SecureKnowledge without Support contract

It is not possible to purchase only access to SecureKnowledge. Advanced or Expert access to SecureKnowledge is just one of the benefits of a Support contract, and cannot be "sold" by itself or as an add-on. By upgrading or purchasing support you get all the benefits of SecureKnowledge, as well as access to the Service Request Tool, phone support, Live Chat and other tools to resolve urgent issues.

Anyway we got our access restored. We guess that was some housekeeping exercise from Checkpoint support.

Hien

[G_W_Albrecht]

Glad to hear !

[D_W]

Same issue here since this morning. Yesterday no issues.

[D_W]

Now I have access again on the SKs. Didn't have to relogin.

[HienTM]

Thanks D_W for info. Just tried and saw my access also restored. 

[the_rock]

Yes, appears its good now.