is sorting by date broken in the usercenter ?

[Henrik_Noerr1]

Hey,

With the absence of the rss feed - There was a heated discussion here on Check Mates on the why and how.

A workaround mentioned by @Lesley became the new standard to keep up to date.

The last couple of days, this no longer works. Is it just me? Articles now come up in seemingly random order.

The trick was searching for a blank keyword, and sorted by date.

https://support.checkpoint.com/search#sortCriteria=%40last_updated_time%20descending&f-commonsource=...

Anyone with a solution?

Regards,

Henrik

[Lesley]

I can see indeed this workaround stopped working. Should be easy to program this on the website while we are waiting for a more permanent solution. 

[PhoneBoy]

I just tried that link and it seemed to provide an appropriate result?
In any case, I had a discussion with the SK team about this topic of “staying up to date” a couple months back and how we can better enable that.
It required some development, as I recall…will have to see where we are with this.

[Henrik_Noerr1]

"I just tried that link and it seemed to provide an appropriate result?"

Could you elaborate? It seems broken on any browser and device for me.

/Henrik

[PhoneBoy]

The link appears to work if you are logged in...at least with my employee account.
By "work" I mean show SKs sorted by last modified date...as shown below.

If you are NOT logged in, the link does not show any results.

However, I decided to check this with a non-employee account.
And, it turns out, y'all are correct...doesn't work whether you're logged in or not with that account.

[Timothy_Hall]

Support center searches aren't working for me at all, started sometime today.  Perhaps it is a regional thing, see screenshot.  URL is: https://support.checkpoint.com/search#q=firewall

Current DNS here:

support.checkpoint.com
Server: cdns02.comcast.net
Address: 75.75.76.76

Non-authoritative answer:
Name: d1vxcrqpbljp69.cloudfront.net
Addresses: 108.156.201.13
108.156.201.104
108.156.201.44
108.156.201.9
Aliases: support.checkpoint.com

[PhoneBoy]

The search worked for me when logged in with my employee account.
I opened up my private account in Incognito on the same system (so we can rule out DNS)...and I got a failed result.

Clearly something's amiss...will look into it.

[the_rock]

Works fine for me. I dont know if its dns issue, but I always use quad9 ones, I find they are, in my opinion, by far, THE BEST.

9.9.9.9 and 149.112.112.112

Maybe give that a go and see.

Best,

Andy

[Timothy_Hall]

I was more referring to which IP addresses were being returned for me in this region as an A record for support.checkpoint.com, not really the DNS server I'm using for resolution.

[the_rock]

Sorry, I did not even see your original response, haha. Anyway, not sure if its related or not, but as I said, works fone for me.

Andy

[the_rock]

Here is what I get, but I agree with @PhoneBoy , this is not dns related, for sure.

Andy

C:\Users\Admin\Desktop>nslookup support.checkpoint.com
Server: dns9.quad9.net
Address: 9.9.9.9

Non-authoritative answer:
Name: d1vxcrqpbljp69.cloudfront.net
Addresses: 3.168.122.75
3.168.122.111
3.168.122.108
3.168.122.36
Aliases: support.checkpoint.com

C:\Users\Admin\Desktop>

[PhoneBoy]

Looks like this link now works again, as shown below.
Guessing the search issue @Timothy_Hall reported should also be fixed.

[Lesley]

Works again!

[Timothy_Hall]

Yep all fixed.