I understand. Been participating in EA program the last 5 years. Good experience and very competent techies. Kudos to Alexandra Gofman and Alexander Sazonov and Pavel Levitan
I think the problem is the customee being told it is early and running bleading edge technology which is true but full attention from EA team and R&D.
I am running R80.20 AC now and the first time we installed the CPU usage went high. Then we did fail-back to local (firewall host) and it normalized and waited to the next EA halo take to be installed.
Now running a stable version.
Customers will experience a strong relationship with the EA team and the more they involve themselves in the process the closer they are with check point. This is what we want.
They also get new features and technologies that is being developed and test it into production.
If it does go wrong with the upgrade they can also cancel the upgrade and go back to normal production. This never happens to me.
Customers needs to be involved and cannot just rely on check point partners taking care of the installation and communication. It is been check point customer and check point directly. Thats how I see it.
If you need any reference please dont hesitate to contact me.