VPN issue stuck in Phase 1 and sometimes disconnects

[Zee]

Hi Everyone,

Apologies for my beginners knowledge regarding Checkpoint , but I am having an issue with VPN tunnel from our HQ in Germany to one of the office in US. VPN gets stuck at phase 1 most of the times and sometimes it gets disconnected too but it is rare. As primary responsible is not available for some days and its a production environment , I need to find a fix. to make it work temporarily, I have to reset the tunnel and it starts working for some random time.  I could not find the issue via smart console logs. Has anyone experienced something like this and secondly has anyone used a script to reset tunnel whenever it is down or after an hour or so as a work around or some other solution. 

[the_rock]

are you allowed to do remote?

[Zee]

Unfortunately, I am not allowed. 😞

[the_rock]

Understood.

[the_rock]

FWIW, check out this post I made last year. Thats pretty much how I set up any route based tunnel (regardless if its Azure or not) and works fine.

Andy

https://community.checkpoint.com/t5/Security-Gateways/Route-based-VPN-tunnel-to-Azure/m-p/206179/emc...