VPN disturbances

[Moudar]

Hi,

I’ve received reports from clients experiencing unstable VPN connections (remote clients).

Upon reviewing the VPND logs, I found the following:

 Unable to open '/dev/fw6v0': No such file or directory
 Unable to open '/dev/fw6v0': No such file or directory
 Unable to open '/dev/fw6v0': No such file or directory
 SvcSk_close: refraining from closing socket -1
 httpMime_destroy_db: Destroying the MIME database.
[vpnd 2393]@fw01[10 Sep 11:05:18] Warning:cp_timed_blocker_handler: A handler [0x80e18e0] blocked for 6 seconds.
[vpnd 2393]@fw01[10 Sep 11:05:18] Warning:cp_timed_blocker_handler: Handler info: Library [vpnd], Function offset [0x1e8e0].
[vpnd 2393]@fw01[10 Sep 11:05:18] Warning:cp_timed_blocker_handler: A handler [0xf6019d40] blocked for 6 seconds.
[vpnd 2393]@fw01[10 Sep 11:05:18] Warning:cp_timed_blocker_handler: Handler info: Library [/opt/CPshrd-R81.20/lib/libmessaging.so], Function offset [0x1d40].
[vpnd 2393]@fw01[10 Sep 11:05:18] Warning:cp_timed_blocker_handler: A handler [0xf5a82d50] blocked for 6 seconds.
[vpnd 2393]@fw01[10 Sep 11:05:18] Warning:cp_timed_blocker_handler: Handler info: Library [/opt/CPshrd-R81.20/lib/libComUtils.so], Function offset [0x1f350].
 Unable to open '/dev/fw6v0': No such file or directory
 Unable to open '/dev/fw6v0': No such file or directory
 Unable to open '/dev/fw6v0': No such file or directory

What factors can cause a handler to become blocked?

What is the /dev/fw6v0 device, and why might it be missing?

Could a blocked handler impact the VPN client experience, potentially causing connection issues?

[G_W_Albrecht]

What is the issue in detail, unstable RA VPN usually means disconnect and reconnect ? I found sk181526: Intermittent authentication failures to AzureAD on an Identity Awareness Seurity Gateway with this error message.

[Moudar]

The link is about Identity Awareness (pdpd.elg)! Even though you have right it is the same log!

Yes, disconnect and reconnect

[PhoneBoy]

What version/JHF level?
Perhaps a Super Seven output would be useful here, as it could be performance related: https://community.checkpoint.com/t5/Scripts/S7PAC-Super-Seven-Performance-Assessment-Commands/m-p/40...

[Moudar]

81.20 take 76