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JackPrendergast
Advisor
Advisor

UserCenter/PartnerMAP logging in issues?

Hi,

 

I have had this issue for over 24hrs now.

 

Is anyone else facing a redirection loop when trying to log into SK/UC/PartnerMAP?

 

I can not log into any part of the Check Point site apart from Check Mates.

 

Its goes around in a fast redirection loop.

 

I have cleared caches, different browsers, different IP, different device and even different account!

 

I am suspecting there is a known issue?

 

Thanks

 

 

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7 Replies
PhoneBoy
Admin
Admin

What precise URL are you logging into?
I usually log into https://supportcenter.checkpoint.com and don’t have issues.

Danny
Champion Champion
Champion

I also experience this for two days now when logging in from MacOS (Safari, Chrome). It works from Windows (Chrome, Firefox). I usually log in via usercenter.checkpoint.com. The supportcenter link from Dameon works like a charm. Thanks for the hint.

JackPrendergast
Advisor
Advisor

@Danny @PhoneBoy  and just like that, all the issues have disappeared! Someone at Check Point was maybe watching 👀

 

Thank you both

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_Val_
Admin
Admin

or, your bad cookie expired 🙂

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_Val_
Admin
Admin

Some services is some regions (but AFAIK, not usercenter.checkpoint.com), are affected by AWS outage. 
For any info about Check Point services status, please always go to https://status.checkpoint.com/

 

cryptochrome
Contributor

I am giving this thread a little bump, as I am currently experiencing the exact same problem (and have been for two weeks). No matter which browser I use, no matter whether I access the internet directly or through our firewall, I get a redirect loop that refreshes the page at a rate that feels like 100 times per second. 

I can go to supportcenter.checkpoint.com without issues, but from there I can't login to any other service like PartnerMAP, as that always goes through usercenter first. 

Any ideas? 

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the_rock
Legend
Legend

I had an issue this morning, but now seems fine.

Andy

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