Solved: Support site log in issue?

the_rock · ‎2023-03-17

Hey guys,

Anyone else having this problem? I tried log into support site and keeps saying invalid username/password, which I know its not, because I just did pw reset 2 weeks ago. Had colleague try with our support account, same error.

Also tested on my iphone bypassing ISP and same problem, so definitely appears to be CP issue.

Also tried doing another pw reset, says "unknown error"...had a quick look on https://status.checkpoint.com site and did not see any issues.

Cheers,

Andy

Best,
Andy
"Have a great day and if its not, change it"

the_rock · ‎2023-03-17

Hey Val,

Correct, NOW its working, but it was down for at least 90 mins. I even had 2 customers check and they had exact same problem. Thanks again for checking in.

Have a great weekend.

Andy

Best,
Andy
"Have a great day and if its not, change it"

View solution in original post

G_W_Albrecht · ‎2023-03-17

True... Thank god its friday 8)

CCSP - CCSE / CCTE / CTPS / CCME / CCSM Elite / SMB Specialist

the_rock · ‎2023-03-17

haha, yes sir Guenther...or TGIF as new generation would say 🤣

Best,
Andy
"Have a great day and if its not, change it"

_Val_ · ‎2023-03-17

No issue, everything is up and working

the_rock · ‎2023-03-17

Hey Val,

Correct, NOW its working, but it was down for at least 90 mins. I even had 2 customers check and they had exact same problem. Thanks again for checking in.

Have a great weekend.

Andy

Best,
Andy
"Have a great day and if its not, change it"

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Support site log in issue?