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Dan_Roddy
Collaborator
‎2019-01-25 03:13 PM

SMS messgaging is down, no dual factor!

Dual factor SMS messages are not working, I cannot log in to my open cases (Salesforce?)  It seems you do not have a category for these problems or a phone menu that corresponds.  Where are my SMS messages going if I don't get them?

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PhoneBoy
Admin
Admin
‎2019-01-25 10:09 PM

I'm guessing this is an authentication issue logging into UserCenter based on the description.

Best bet is to contact Account Services: Contact Support | Check Point Software 

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