SK article feedback

[Dale_Lobb]

  Is anyone else experiencing difficulty giving feedback for SK articles?  I've tried it several times on two different SKs in the last week and gotten the generic message "Your feedback was not submitted, please try again."  This happens both when I type in actual feedback text or just rate via the number of stars.  Google anti-robot verification seems to be working just fine, although the anti-robot verification state clears right after the feedback submission attempt.

Before submission:

After submit is pressed:

[HristoGrigorov]

Try to remove "-" and "_" and see if that will make it work. 

[Dale_Lobb]

That did not work either.

[JozkoMrkvicka]

I noticed it also couple of weeks ago. Ended with feeling that CP doesnt want to have valueble feedbacks 🙂

[Uri_Lewitus]

Hi Jozko

We are checking this to see if we can find out what happened
Regarding the feedback, we take top priority with a strict SLA of providing answers within 48 hours.
If this is not what you have experienced in the past when providing feedback, I would very much like to hear about it.

Uri

[PhoneBoy]

@Ronen_Zel do you know what’s going on here?

[Ronen_Zel]

It seems the issue happens mainly in US. It is most definitely not intended and of course we always want to hear back from the field.

The issue is still being investigated and I hope to have some news later on today.

[JanVC]

Europe is reporting the same issue 🙂

[G_W_Albrecht]

That is true ! 8)

[Ronen_Zel]

Thanks for sharing. The issue is being investigated and it might take a few days until it is fixed. I will keep you updated.

[JozkoMrkvicka]

Today, I was able to submit feedback (at least it said feedback submitted). Not sure when it was fixed, but looks like feedback feature is again working.

[Ronen_Zel]

The issue was indeed fixed a few weeks ago. Sorry for not updating this forum too.

[the_rock]

Odd that people had this issue in the first place...I had submitted sk feedback many times (month ago, 2-3 months ago, year ago), never had a problem.

[Uri_Lewitus]

Indeed - this was a strange 'bug'

[the_rock]

I never had a problem regardless of a browser I user.

[JozkoMrkvicka]

Here we go again:

Your feedback was not submitted, please try again.

Location: Europe

[the_rock]

I really am surprised people have this problem...I submitted sk feedback multiple times before, and as a matter of fact, from all the continents and multiple countries and never ever had an issue. Its possible I got lucky with it, but that would would be too coincidental in my personal opinion : )

[JozkoMrkvicka]

Steps I am doing:

1. Log-in into usercenter

2. Search relevant sk (in this case R81.10 Homepage)

3. Add following comment in feedback form:

R81.10 is not mentioned in Software Support Lifecycle Policy:
https://www.checkpoint.com/support-services/support-life-cycle-policy/#software-support

4. Click "I am not a robot"

5. Click Submit

6. Your feedback was not submitted, please try again.

[Ronen_Zel]

Hi, I am contacting you offline to troubleshoot the issue since all seems well on our side.

[Tobias_Moritz]

Same problem here. Trying to provide feedback to sk174369:

Your feedback was not submitted, please try again.

[Ronen_Zel]

Thanks for the report. Contacting you offline.

[the_rock]

I trust cold heartedly that you are doing it right...why its failing is beyond me 🙂

[Danny]

Same issue when I try to leave feedback for sk169892 and request it to be updated for R81 and higher.

[the_rock]

Now I get same issue as you probably...keeps saying submitting feedback, but its never submitted. 

[Uri_Lewitus]

Hi Danny

Someone from our infrastructure team will contact you shortly

Thanks for reporting again