SIP Traffic is not working

[starmen2000]

Hi Mates,

from one customer we have an issue, that SIP traffic is not working. Debug shows us this by fwmultik_process_f2p_cookie_inner Reason: PSL Drop: ADVP  drop logs. I have found sk65072  related that issue.

https://support.checkpoint.com/results/sk/sk65072

But I have a question. Do I need to remove the predefined (SIP) ports in all of rulebase and create own-define new ports and apply in all related Rules. Or just apply that sk steps for specific rule that is related to dropped traffic? Why I am asking, because we dont have any problems related another SIP traffics. 

Thanks

[the_rock]

I had this issue with customer while back and TAC simply had them modify specific rule that was indeed related to the issue. I would NOT touch rules that are working...I know its easy to revert, as all changes are saved, but I dont believe that would be needed.

Andy

[starmen2000]

After the predefined services changed to own created services only for one rule, did it work? Predefined SIC Ports were not used in any other rules in rulebase? 

[the_rock]

Yes and no...sorry, meant yes to your FIRST question and no to your SECOND ? : - )

[starmen2000]

I removed the predefined SIC services in the certain  rule and added own defined services. It did not work.  but pre-defined these services are used already in another rules. As I said, Another rules are working already without any problem.