Receiving Error SmartView Monitor Tunnels on Community VPN "Failed to open CPMI table"

[atc4it]

Good Day,

        When Trying to Monitor Tunnels on Community VPN Traffic with SmartView Monitor I receive the following error. Failed to open CPMI table. Can someone please assist?

Thank you

Todd Brooks

[the_rock]

Have you tried cpstop/cpstart on the mgmt server or reboot?

Andy

[atc4it]

Good morning,

           So we have successfully migrated to our Cloud Smart Console and I am still having the same issue when I try to see the traffic on one of my Community Tunnels I get the error message. "Failed to open CPMI table"

Thank you for your help

[atc4it]

Just an additional note that we are able to monitor the traffic on Tunnels on Gateway just not the Tunnels on Community

[the_rock]

Let me log into one customer's S1C instance and check, will update you shortly.

Andy

[the_rock]

Just confirmed for 3 customers and works fine, they are all on R81.20 in S1C. I attached one thing you could try from the portal, but if no luck, I would recommend you work with TAC on this, as S1C does not have direct ssh available to the customers.

Cheers,

Andy

What I pointed out simply restarts your S1C instance, does not affect the traffic and usually takes 10 mins or so.