RSS feed for checkpoint.com is not working any more

[KostasGR]

Hello community

The below RSS feed for checkpoint.com is not working any more.

https://supportcenter.checkpoint.com/supportcenter/secureKnowledgeRss

BR,

Kostas

[Ruan_Kotze]

The challenge is that a lot of us are not working in an CP only environment.  We support everything from Azure, AWS, FN, PA etc. etc.

These vendors all provide an RSS feed, so the key point for me is I have a single interface and workflow to at a glance be updated on various aspects of the respective vendor offerings.

Yes, looking at it in isolation we can get the information from the Support Center, but that is not the point.  CP had an offering that was used by many people and worked well in a multi-vendor context.  This has now been removed.  This introduces complexity (no matter how minor) and additional time demands to achieve the same outcome.

[Henrik_Noerr1]

I totally agree. Login into the usercenter, makes no sense. If we look away from the fact that login mechanism is mostly broken. 
it is simply not the way to work. Login into each vendors support portal is the alternative?? Laughable. 
we scrape the rss feed and post automatically into various Teams channels informing relevant teams based on product and criticality.  
we are +70 engineers with different backgrounds. Allowing customers to use their own tooling is the way to go. Not locking content behind a support portal. 

/Henrik

[Lesley]

Maybe it has something to do with the different SK levels. Not all is open to the public:

There are three access levels in SecureKnowledge: General, Advanced and Expert:

• General access to SecureKnowledge is available to everyone, without registration.

Extended access to more advanced information is by your Support contract, certification, and or participation in specific Partner programs:

• Advanced users see the information available to General users, plus the information in the Advanced level.
• Expert users see the information available to General, Advanced and Expert users.

[RickLin]

I couldn't agree with you more.

It is also very important to me.

[Cristian_F_CCSM]

Hello, please think again because for us partners it is really very useful and precious.

Thanks

[Henrik_Noerr1]

I have received from our CAM that rss feeds will be re-introduced end Q1.

We will see in exactly what format 🙂 

[David_C]

Hello, I'm totally agree. RSS is a very simple and powerfull tool.
It's maybe old but it's so effective. Thanks to editors to keep alive this information channel.

Glad to know it will be re-introduced end Q1 for Checkpoint.
We stay attentive 👀

[CheckPointerXL]

Hey People,

Any news? Q1 is gone...

[Henrik_Noerr1]

Any news on a working RSS feed?

[PhoneBoy]

According to my internal sources, there is currently no plan to provide an RSS feed of SK articles.
From what I can tell from reading documentation, the current platform we're using for SupportCenter doesn't provide this functionality.

[CheckPointerXL]

ok so can you please give us an alternative way to stay updated with new/updated SKs?

this is just critical to provide best quality in professional services to our customer, so this is critical to whole Check Point system 

[Lesley]

https://supportcenter.checkpoint.com/search#sortCriteria=%40last_updated_time%20descending&f-commons...

Sorts latest and updated SK's on top. 

[CheckPointerXL]

Better than nothing... thank you

Anyway consulting a web page manually is a big downgrade, back to '90s... i'm so sorry to say but this is a huge failure in check point team, so sorry... hope in a future fix

[PhoneBoy]

I'll see what the plan is for reviving the old email subscriptions to specific SK topics.

[CheckPointerXL]

this is not working anymore.... so painful to stay update

any fix?

[PhoneBoy]

See here: https://community.checkpoint.com/t5/General-Topics/is-sorting-by-date-broken-in-the-usercenter/td-p/... 

[CheckPointerXL]

last updated sk 30th november ?! 

[JozkoMrkvicka]

Yep, also noticed that. Maybe there are no news anymore, thus no updated/new articles 😄

[PhoneBoy]

Appears to be showing new articles for me, even when I view the link using one of my not employee accounts.

[JozkoMrkvicka]

it was fixed somehow. Looks better now.

[Nik_Bloemers]

For me it seems broken again. Sorted by date the newest SK update is January 14th.

[RickLin]

Me too.

Why ?

[JozkoMrkvicka]

just wanted to report it here, you were faster 😉

Last updated/new SK is from 14.01.2025.

Last time the same issue was reported, it was "magically" fixed in couple of hours.

[Nik_Bloemers]

I hope they fix it more permanently this time...

Also I hope they one day fix the dog slow 'new' UserCenter. It makes me and various customers feel like we're on dial-up.

[JozkoMrkvicka]

It is fixed again. New/updated SKs are visible.

[PhoneBoy]

In the next few weeks, you should see the ability to subscribe to new and changed content via email: https://support.checkpoint.com/my-subscriptions

[Mikael]

Any news to these subscriptions?

[_Val_]

Actually, yes.

You can now subscribe to product and security alerts, and to specific SKs you are interested in. Not RSS, but direct email notifications.

Screenshot 2024-05-16 at 14.19.09.png

Screenshot 2024-05-16 at 14.19.41.png

[Mikael]

Sure, but if I want a email-summary of all SK's released or updated every day?
Can that be done?

[PhoneBoy]

We are working on the ability to subscribe to SKs related to different product types via email, which should fill this need.
At least on the old SupportCenter, we sent these out weekly.