Quantum Spark 1800 Load Balancing Option not Showing Up

[jyrbn]

Hi,

We are trying to configure load-balancing between two ISPs on a Quantum Spark 1800, 1 ISP is connected on the WAN port and 1 ISP is connected to an unassigned LAN port. 


When clicking "Configure.." beside High Availability mode, no option to switch from High Availability mode to Load Balancing mode appears, it only displays this:

We also tried to connect the second ISP to the other WAN Port, however, the connection won't go up and it says probing has failed, the connection only goes up when we connect it to an unassigned LAN port.

Any idea what might be causing this issue?

Model of appliance: 1800 

Firmware Version: R81.10.10

Management: Locally Managed

Thanks.

[PhoneBoy]

To apply these setting in R81.10.10 and higher, you must disable the SD-WAN Software Blade:

Go to the Access Policy view > Firewall section > SD-WAN page > at the top, move the slider SD-WAN blade is enabled to the left position).

Per: https://sc1.checkpoint.com/documents/SMB_R81.10.X/AdminGuides_Centrally_Managed/EN/Content/Topics/Co... 

[jyrbn]

Hi,

We've tried this suggestion previously but it still only shows probing settings and not the option to choose between HA and load-balancing mode.

Also, our appliance is only locally managed, I think the document you sent is for a centrally managed one. 

Do you have other suggestions?

Thanks.

[PhoneBoy]

I'd check with TAC here: https://help.checkpoint.com