Policy Installation Failed(Time out)-SMB Appliance

[Saranya_0305]

Dear Mates,

Management Server : R81.20 Take 99

FWs : R81.10.15 (996003749) 1570 Appliance(SMB Appliance).

When I push the policy to the gateways it is failing.

Status: Failed

- Installation failed. Reason: Policy install commit function was unsuccessful due to timeout.

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While installing the policy, the CPU is in normal condition.

But, the memory utilization is high always.

For reference I have attached the screenshot.

Regards,

Saranya

[G_W_Albrecht]

What happens if you pull the policy from SMB?

[Saranya_0305]

Error : Policy Installation has timed out. It is possibility that connectivity with the appliance was blocked by the new policy.

Regards,

Saranya

[G_W_Albrecht]

This does not look like an error from SMB upon policy pull, can you provide a screenshot ? And:

Did that ever work ? Did some changes lead to the error? 

[Saranya_0305]

From the last 20 days it is not working. Previously it was working.

We make changes like some policies which and some IOC upload.

Please find the screenshot in attachments

[G_W_Albrecht · Accepted solution]

I would suggest a reboot first! Then disable the chenged rules and try again to see if this was the cause.

[Chris_Atkinson]

Has the appliance been rebooted and have you tried the optimizer script from sk183290?

Note the current build of R81.10.15 is 996003913.

[Saranya_0305]

No the appliance has not rebooted from last 32 days and didn't try sk183290.

Regards

Saranya