Notification about changes within Support Life Cycle

[JozkoMrkvicka]

Hi there,

Is there any known solution how to be notified in case something is changed within Support Life Cycle Policy ?

It would be great if we can be alarmed by mail if the page is updated (new SW/HW added, updated dates, EOL, EOS, ...). Many managers are periodically asking when this and that appliance/version is going to reach end of support/life just to update their excels. All the time we need to open webpage, search for needed product and confirm if there is / there is not change from previously recorded value.

For Jumbo JHF updates it works well as there is easy way to enable RSS for any update. I dont see RSS feed for Support Life Cycle Policy page.

[the_rock]

Lets see if someone from CP may know, would be great to have that.

Andy

[PhoneBoy]

This page is updated in the following circumstances:

• New appliances/software version (not JHF) is released
• Old appliance is End of Sale (usually happens after the "successor" appliance is announced), which starts the End of Support clock.
• The end of support time changes (usually it's extended past the initial EoS date), which are usually announced on CheckMates.

In practice, this happens a few times a year at best.
Partners are, per my understanding, notified of these things via email (particularly "End of Sale" notices)
Also, it tends to get announced (or noticed quickly) on CheckMates 🙂

[the_rock]

Hm...I checked, but did not see anywhere where it says you can get email notification if anything is updated...maybe I missed it : - )

Andy

[PhoneBoy]

Will be honest: not sure of the exact process used to notify Partners.
Specifically the notification is for End of Sale of appliances (sorry, was not clear on this earlier).

[OCD-TL]

It would be good if it was referenced as an SK then we could subscribe for updates. Would deffo need to still be freely visible without login though.

[CaseyB]

I agree, it would be a nice enhancement!

[the_rock]

I hope it will be available soon!