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babicmilan
Collaborator
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MGMT server - access to cloud

Hello, I have upgraded Check Point MGMT server Smart-1 410 appliance from version 81.10 to 81.20 using upgrade blink package "blink_image_1.1_Check_Point_R81.20_T631_JHF_T24_SecurityManagement.tgz".

After upgrade I can't more to access checkpoint cloud over CPUSE. (attached document)

 

Any solution to resolve this?

 

Best regards.

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1 Solution

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babicmilan
Collaborator

I have resolved a problem on the way that I have done clean install on MGMT server and after that migrate import.

View solution in original post

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14 Replies
Tal_Paz-Fridman
MVP Silver CHKP MVP Silver CHKP
MVP Silver CHKP

Are all the DNS and Proxy (if exists) settings correct?

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babicmilan
Collaborator

@Tal_Paz-Fridman wrote:

Are all the DNS and Proxy (if exists) settings correct?


Yes, everything looks fine. I can ping 8.8.8.8 and updates.checkpoint.com from CLI of MGMT server. (attached pictures)

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Tal_Paz-Fridman
MVP Silver CHKP MVP Silver CHKP
MVP Silver CHKP

As you can see in the first image you attached you did not authorize to download updates from Check Point. Please refer to https://support.checkpoint.com/results/sk/sk94508

 

It might be a bug where this was allowed originally and after the installation the setting was reset back, but still this should solve it.

The simplest way is to check setting in SmartConsole -> Global Properties -> Data Access Control

babicmilan
Collaborator



@Tal_Paz-Fridman wrote:

As you can see in the first image you attached you did not authorize to download updates from Check Point. Please refer to https://support.checkpoint.com/results/sk/sk94508

 

It might be a bug where this was allowed originally and after the installation the setting was reset back, but still this should solve it.

The simplest way is to check setting in SmartConsole -> Global Properties -> Data Access Control


Attached pictures ...

Where to change that behavior "the administrator did not autorized downloads"?

Best regards

 

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Tal_Paz-Fridman
MVP Silver CHKP MVP Silver CHKP
MVP Silver CHKP

This looks like a connectivity or networking issue.

I suggest opening a ticket with TAC to troubleshoot it.

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the_rock
MVP Gold
MVP Gold

If you see below when doing this from mgmt server, its correct, if you see anything else, 100% connectivity issue.

Andy

 

[Expert@QUANTUM-MANAGEMENT:0]# curl_cli -k updates.checkpoint.com
Page not found![Expert@QUANTUM-MANAGEMENT:0]#

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babicmilan
Collaborator

Attached picture ...

It seems there is no connectivity issue.

the_rock
MVP Gold
MVP Gold

Seems its correct...I would involve TAC.

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the_rock
MVP Gold
MVP Gold

Btw, Trebinje, fin grad : - )

I know Arslanagic Bridge, beautiful!!

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babicmilan
Collaborator

@the_rock wrote:

Btw, Trebinje, fin grad : - )

I know Arslanagic Bridge, beautiful!!


Yes, but it will be the most beautiful city when we solve the problem 🙂 🙂 🙂

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the_rock
MVP Gold
MVP Gold

Thats fair : - ). Anyway, I have few questions:

1) from web UI, what do you see currently? Does it show upgraded to R81.20?

2) What is output of cpinfo -y fw1 from expert mode?

3) Does IPS update work if you do it with below?

Andy

 

 

Screenshot_1.png

 

 

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babicmilan
Collaborator

1) from web UI if I choose "Showing Reccomended Packages" It's dispayed "No package found", anyway if I choose "Showing Installed Packages" I see that it's intalled blink packages and hotfix (attached pictures)

2) attached picture

3) I can update IPS on gateways, it is not problem (attached picture)

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the_rock
MVP Gold
MVP Gold

I would involve TAC at this point. Personally, hard to say for me without seeing this via remote session.

Andy

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babicmilan
Collaborator

I have resolved a problem on the way that I have done clean install on MGMT server and after that migrate import.

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