Log file isn't shown automatically after upgrade to R82

[Exonix]

Hello all,

I recently upgraded the virtual SMS and Appliance 9100 from R81.20 to R82 Take 36. After the update, I don't see any logs until I upload the file manually. How can I fix this? We also have an old R81.20 Take 99 security server - could this be causing a problem?

Thank you in advance!

[the_rock · Accepted solution]

See if below applies.

R80.x & above SmartLog/SmartEvent server doesn't index/show logs older than 1-14 days back

Also, is indexing option enabled under logging tab on sms object in smart console?

Andy

[_Val_]

First and foremost, perform "Install Database" on your management and log servers. If still having an issue, check that your GWs are not logging locally. If nothing helps, open a ticket with TAC

[Exonix]

This is strange - indexing was turned off after the SMS update. Now everything works

[the_rock]

Excellent, that was an easy fix then.

Andy

[CaseyB]

I had the same issue when we upgraded.