License error Checkpoint 1570R

[Jesus_Cano]

Hi,

From SmartConsole we are receiving a license error in all our 1570R devices. If we go to license tab we can see all the licenses OK.

Is there any bug in R80.20 to a cosmetic error for license?

any idea?

[G_W_Albrecht]

Can you post that error ? Also post the cplic print from the SMS managing the 1570R devices !

[Jesus_Cano]

This is the info:

[G_W_Albrecht]

Sorry, i made a mistake ! You can not see the SMB license using cplic print, please share a SmartUpdate Screenshot showing it and a cplic print form the SMB itself. It could be that the service contract file was not updated, please try to do that in SmartUpdate.

[abihsot__]

Check your product center. In my case two appliances (different model than yours) just disappeared 😕 I am using only FW blade, but I guess if I would use subscription based blades like IPS, appl/urlf etc I would have "no license" error as well.

[Jesus_Cano]

We update the contract but the issue is still presents.

It could be a bug?

[G_W_Albrecht]

A display bug is possible - CP suggest to upgrade to R80.40, anyway... As long as the Embedded WebGUI shows correct licenses all should be OK.

Can you post the entry from SmartUpdate Licence repository for this 1570R?

[SecPoint]

Did you mange to solve this problem? We have the same problem