CPUSE Connection Error

[Bhautik]

CPUSE - Status and Actions - Connection error, after deployment agent upgrade to Build - 2113

Build Number = 2113
Minor Release = megatron

"connection error" - your session is invalid or you have logged out. Click ok to reconnect.

anyone seeing this error? 

[PhoneBoy]

Suggest a TAC case.

[sarshar]

Hi Bhautik,

I have the same same issue, opened a ticket and still waiting for a solution. have you solved it?

R80.10

CPDA 2113

FW user mode 991310435

FW kernel         991310438

[Gero_Stolle]

Hi sarshar, do you got a solution or fix for this ?, we have the same error just came in 🙂

[Boaz_Orshav]

Hi

Are you using Internet Explorer?

If so - will appreciate if you try another browser and update if it solved the issue

Thanks

[Gero_Stolle]

Thanks for the hint, I'll forward this to our customer and will update here 🙂 

[Bhautik]

not yet, working with TAC, This issue specific to IE browser, as soon as DA build upgrades to 2113 ver, its log out the session.

I am able to navigate to other options/tabs fine, not able use the CPUSE upgrade section using IE browser.

Thanks,

[sarshar]

Thanks Bhautik,

Same here, still waiting for TAC to fix it.

[the_rock]

HM, never experienced this before. Have you tried another browser as @Boaz_Orshav  suggested? I always use google chrome and works just fine. I know there was an issue with chrome back in R77.xx and before, but ever since R80, works perfect.

[sarshar]

Yes I have tried all 4 browsers I have on my Windows.

Need to mention I cannot even login with Chrome, after I type in the credentials it doesn't bring the first page, it's all white and blank.

With IE, Edge and FireFox I can login but the issue is the same with all of them.

[the_rock]

Is this mgmt or firewall? Have you tried stopping/starting DA agent or rebooting?

Andy

[sarshar]

It's the gateway (5400) and we have tried restarting CPDA and HTTPD as well as rebooting the appliance. neither worked.

[the_rock]

Ok, fair enough. Can you check if below might be applicable to you? If not, sorry brother, I got nothing else : (

https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solut...

[sarshar]

Thank you Andy,

I disabled CRL verification and still get the error "Your session is invalid or you have logged out. Click OK to reconnect." when I try to navigate to CPUSE page.

And still no changes to the incompatibility issue with Chrome.

When I use Edge for this Gaia, I see it switches to IE9 mode for compatibility while it doesn't do it for other R80.10 and R80.40 appliances we have. This explains why Chrome doesn't work at all.

[valterj]

I have exactly the same problem. Any solutions?

Regards

Valter Junior

[G_W_Albrecht]

I have the same DA version 2113 on R80.40 and R81, but latest Firefox has no issues with CPUSE.

[Bhautik]

only IE browser seems affected.

[sarshar · Accepted solution]

I just fixed both the issues with CPUSE and browser compatibility but not sure what else will be broken by doing this, so do not skip the backup command:

cp /web/htdocs2/login/login.js /web/htdocs2/login/login.js.backup
grep -q "form.el.dom.action" /web/htdocs2/login/login.js; if [ $? -eq 0 ]; then echo File is already modified, exiting.; else echo File backed up and modified. ; sed -i.bak '/form.isValid/s/$/\nform.el.dom.action=formAction;\n/' /web/htdocs2/login/login.js ; fi

I can login with Chrome and Firefox now, but when I login with Edge, the CPUSE issue is still there!!! weird but fine for now as I can upgrade the appliance through the Gaia Web GUI in Chrome which is what I've been missing due to the aforementioned issue.

Thanks anyone and I hope the workaround I pasted above fixes your problem as well.

[Daniel_Cimpeanu]

Have been noticing this as well ever since the new Deployment Agent has been pushed to CPUSE. My workaround is performing the needed update/upgrade actions using clish instead. 

I hope the next version of Deployment Agent will solve this behavior.

> show installer status
Agent: Enabled
Build number: 2113 (agent build is up to date)
Network connection: connected
Update from cloud: Last updated on Fri Nov 12 09:48:30 2021
License: Valid

[Bhautik]

as per support note, CP R&D team is working on the fix, which will be available on next release. meantime try to use other browser or use CLI for upgrade process.

[Bhautik · Accepted solution]

This has been resolved with DA build - 2127 

[sarshar]

Thanks, I updated the DA on our gateways and I see it has fixed the issue on IE/Edge