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Bhautik
Participant

CPUSE Connection Error

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CPUSE - Status and Actions - Connection error, after deployment agent upgrade to Build - 2113

Build Number = 2113
Minor Release = megatron

"connection error" - your session is invalid or you have logged out. Click ok to reconnect.

anyone seeing this error? 

 

 

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2 Solutions

Accepted Solutions
sarshar
Participant

I just fixed both the issues with CPUSE and browser compatibility but not sure what else will be broken by doing this, so do not skip the backup command:

cp /web/htdocs2/login/login.js /web/htdocs2/login/login.js.backup
grep -q "form.el.dom.action" /web/htdocs2/login/login.js; if [ $? -eq 0 ]; then echo File is already modified, exiting.; else echo File backed up and modified. ; sed -i.bak '/form.isValid/s/$/\nform.el.dom.action=formAction;\n/' /web/htdocs2/login/login.js ; fi

I can login with Chrome and Firefox now, but when I login with Edge, the CPUSE issue is still there!!! weird but fine for now as I can upgrade the appliance through the Gaia Web GUI in Chrome which is what I've been missing due to the aforementioned issue.

Thanks anyone and I hope the workaround I pasted above fixes your problem as well.

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Bhautik
Participant

This has been resolved with DA build - 2127 

View solution in original post

21 Replies
PhoneBoy
Admin
Admin

Suggest a TAC case.

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sarshar
Participant

Hi Bhautik,

 

I have the same same issue, opened a ticket and still waiting for a solution. have you solved it?

R80.10

CPDA 2113

FW user mode 991310435

FW kernel         991310438

 

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Gero_Stolle
Explorer

Hi sarshar, do you got a solution or fix for this ?, we have the same error just came in 🙂

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Boaz_Orshav
Employee
Employee

Hi

Are you using Internet Explorer?

If so - will appreciate if you try another browser and update if it solved the issue

Thanks

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Gero_Stolle
Explorer

Thanks for the hint, I'll forward this to our customer and will update here 🙂 

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Bhautik
Participant

not yet, working with TAC, This issue specific to IE browser, as soon as DA build upgrades to 2113 ver, its log out the session.

I am able to navigate to other options/tabs fine, not able use the CPUSE upgrade section using IE browser.

 

Thanks,

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sarshar
Participant

Thanks Bhautik,

Same here, still waiting for TAC to fix it.

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the_rock
Authority
Authority

HM, never experienced this before. Have you tried another browser as @Boaz_Orshav  suggested? I always use google chrome and works just fine. I know there was an issue with chrome back in R77.xx and before, but ever since R80, works perfect.

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sarshar
Participant

Yes I have tried all 4 browsers I have on my Windows.

Need to mention I cannot even login with Chrome, after I type in the credentials it doesn't bring the first page, it's all white and blank.

With IE, Edge and FireFox I can login but the issue is the same with all of them.

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the_rock
Authority
Authority

Is this mgmt or firewall? Have you tried stopping/starting DA agent or rebooting?

Andy

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sarshar
Participant

It's the gateway (5400) and we have tried restarting CPDA and HTTPD as well as rebooting the appliance. neither worked.

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the_rock
Authority
Authority

Ok, fair enough. Can you check if below might be applicable to you? If not, sorry brother, I got nothing else : (

https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solut...

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sarshar
Participant

Thank you Andy,

I disabled CRL verification and still get the error "Your session is invalid or you have logged out. Click OK to reconnect." when I try to navigate to CPUSE page.

And still no changes to the incompatibility issue with Chrome.

When I use Edge for this Gaia, I see it switches to IE9 mode for compatibility while it doesn't do it for other R80.10 and R80.40 appliances we have. This explains why Chrome doesn't work at all.

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valterj
Participant

I have exactly the same problem. Any solutions?

Regards

Valter Junior

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G_W_Albrecht
Legend
Legend

I have the same DA version 2113 on R80.40 and R81, but latest Firefox has no issues with CPUSE.

CCSE CCTE SMB Specialist
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Bhautik
Participant

only IE browser seems affected.

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sarshar
Participant

I just fixed both the issues with CPUSE and browser compatibility but not sure what else will be broken by doing this, so do not skip the backup command:

cp /web/htdocs2/login/login.js /web/htdocs2/login/login.js.backup
grep -q "form.el.dom.action" /web/htdocs2/login/login.js; if [ $? -eq 0 ]; then echo File is already modified, exiting.; else echo File backed up and modified. ; sed -i.bak '/form.isValid/s/$/\nform.el.dom.action=formAction;\n/' /web/htdocs2/login/login.js ; fi

I can login with Chrome and Firefox now, but when I login with Edge, the CPUSE issue is still there!!! weird but fine for now as I can upgrade the appliance through the Gaia Web GUI in Chrome which is what I've been missing due to the aforementioned issue.

Thanks anyone and I hope the workaround I pasted above fixes your problem as well.

View solution in original post

Daniel_Cimpeanu
Participant

Have been noticing this as well ever since the new Deployment Agent has been pushed to CPUSE. My workaround is performing the needed update/upgrade actions using clish instead. 

I hope the next version of Deployment Agent will solve this behavior.

 

 

> show installer status
Agent: Enabled
Build number: 2113 (agent build is up to date)
Network connection: connected
Update from cloud: Last updated on Fri Nov 12 09:48:30 2021
License: Valid

 

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Bhautik
Participant

as per support note, CP R&D team is working on the fix, which will be available on next release. meantime try to use other browser or use CLI for upgrade process.

Bhautik
Participant

This has been resolved with DA build - 2127 

View solution in original post

sarshar
Participant

Thanks, I updated the DA on our gateways and I see it has fixed the issue on IE/Edge

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