Identity Agent not working in LAN network

[Pradeep_Salunke]

Hello,

Identity agent is not connected in LAN network however checked with VPN, it was connected.

any one please help.

[PhoneBoy]

Do not create multiple threads asking the same question.

What precise client version?
What is the configuration of the client?
If a specific server is configured, have you checked that the client can reach the configured server?
Have you investigated the Identity Agent logs?

[the_rock]

I would definitely review the IA agent config and the logs.

https://sc1.checkpoint.com/documents/R81/WebAdminGuides/EN/CP_R81_IdentityAwareness_AdminGuide/Topic...

Andy

[Pradeep_Salunke]

I have seen the logs, found that gateway ip address which automatically populate is VIP address from different network which was removed already . how can we update cluster ip address in configuration?

[Chris_Atkinson]

What exclusion do you have configured?

Can you see the agent communication reach the gateway?

[Pradeep_Salunke]

I have checked communication from gateway to LDAP.
which port is using communication? is it 389 or any other port?

[the_rock]

Right, its port 389 and if over TLS, then its 636.

Andy

[Chris_Atkinson]

Should also check 443 and the portal accessibility settings.

https://sc1.checkpoint.com/documents/Identity_Awareness_Clients_Admin_Guide/Content/Topics/Identity-...