My experience with Cisco is that setting up a VPN tunnel is very difficult, because Cisco is very strict with it's configuration.
Most of the time you have a encryption domain mismatch, thus why I would recommend to request the CLI configuration of said Cisco ASA, which will show you how it is exactly configured.
My recommendation is to first configure a (Domain-based) VPN IPSec Tunnel
After that has been setup, see if the tunnel comes up by initiating traffic.
If not, perform an IKE debug and to read it with IKEVIEW (Check Point tool).
If it is a mismatch in encryption domains, you have to modify the user.def to specify exactly what should be negotiated.
The following SK's will help you with the troubleshooting:
- Location of crypt.def: sk98241
- Location of user.def: sk98239
- Configure encryption domains to negotiate sk108600 - Scenario1
- What information is required to troubleshoot the VPN related issues? sk40114
- How to generate a valid VPN debug, IKE debug and FW Monitor: sk33327
- IKEView utility: sk30994
Hope this helps!
Kind regards,
Sean