IA agent fails on server 2022

[Ryan_Ryan]

Hi we built a few new Windows server 2022 machines, trying to install the latest terminal server agent version 2 on them. And get the same error on all. Tried running earlier version and same error, have rebooted the box, running as domain admin not sure what else we can try - 

InstallMultiUserHost2 3: C:\Program Files (x86)\CheckPoint\Identity Agent\SWrapper.exe 4: -mu2 -inst
CustomAction InstallMultiUserHost2 returned actual error code 1 (note this may not be 100% accurate if translation happened inside sandbox)
Product: Check Point Identity Agent -- Error 1722. There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action InstallMultiUserHost2, location: C:\Program Files (x86)\CheckPoint\Identity Agent\SWrapper.exe, command: -mu2 -inst

Error 1722. There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action InstallMultiUserHost2, location: C:\Program Files (x86)\CheckPoint\Identity Agent\SWrapper.exe, command: -mu2 -inst

MNote: 1: 1708
Product: Check Point Identity Agent -- Installation failed.

Windows Installer installed the product. Product Name: Check Point Identity Agent. Product Version: 81.070.0000. Product Language: 1033. Manufacturer: Check Point Software Technologies Ltd.. Installation success or error status: 1603.

[PhoneBoy]

You might try: https://support.checkpoint.com/results/sk/sk105100 
Otherwise, I suggest getting TAC involved.

[the_rock]

Hm, that shows endpoint security client...would it apply to terminal server agent as well?

[PhoneBoy]

Seems like the underlying issue isn't specific to the Endpoint client, which is why I suggested it.

[the_rock]

Ok, then worth a try, for sure.