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ChoiYunSoo
Participant

I'm getting an unusual message like'ips_gen_dyn_log: malware_policy_global_send_log() failed'.

Hello nice to meet you

 

Recently, a customer's firewall has lost its service connection due to an increase in resources for an unknown reason.

And I don't know if it is related to resource increase or service disconnection, but the message below will be generated every time there is an issue.

I saw something similar to this in 'sk167939', but the customer is a completely different version from the DB version specified in sk.

In addition, TAC said that there are no bugs in DB versions other than those specified in SK.

I am wondering if that message has anything to do with increasing resource usage.

 

Symptoms and messages are the same for the two devices specified below.

 

* Model: SG23800

* Version: R80.40 (VRRP)

* Blade: Firewall / IPS

* CPU: 48Core (H/T on)

* Memory: 32G

 

* Model: SG15600

* Version: R80.10 (VRRP)

* Blade: Firewall / IPS

* CPU: 32 Core(H/T on)

* Memory: 16G

 

Jan  7 07:45:03 2021 LGESA_GW_FW1 kernel: [fw4_1];CLUS-120202-1: Stopping CUL mode after 11 sec (short CUL timeout), because no member reported CPU usage above the configured threshold (80%) during the last 10 sec.
Jan  7 07:47:18 2021 LGESA_GW_FW1 kernel: [fw4_1];CLUS-120200-1: Starting CUL mode because CPU-04 usage (84%) on the local member increased above the configured threshold (80%).
Jan  7 07:47:18 2021 LGESA_GW_FW1 kernel: [fw4_39];ips_gen_dyn_log: malware_policy_global_send_log() failed
Jan  7 07:47:18 2021 LGESA_GW_FW1 kernel: [fw4_14];ips_gen_dyn_log: malware_policy_global_send_log() failed
Jan  7 07:47:18 2021 LGESA_GW_FW1 kernel: [fw4_13];ips_gen_dyn_log: malware_policy_global_send_log() failed
Jan  7 07:47:18 2021 LGESA_GW_FW1 kernel: [fw4_4];ips_gen_dyn_log: malware_policy_global_send_log() failed
Jan  7 07:47:18 2021 LGESA_GW_FW1 kernel: [fw4_8];ips_gen_dyn_log: malware_policy_global_send_log() failed
Jan  7 07:47:18 2021 LGESA_GW_FW1 kernel: [fw4_0];fwmultik_prio_handle_gconn_lookup: failed getting instance section from connection 40.90.4.201(53) -> 156.147.135.180(52007) IPP 17 instance 29
Jan  7 07:47:18 2021 LGESA_GW_FW1 kernel: [fw4_0];fwmultik_enqueue_data_kernel: error in gconn lock and lookup. cannot enqueue to priority queues. (instance 29, opcode:6)
Jan  7 07:47:18 2021 LGESA_GW_FW1 kernel: [fw4_32];ips_gen_dyn_log: malware_policy_global_send_log() failed
Jan  7 07:47:18 2021 LGESA_GW_FW1 kernel: [fw4_39];ips_gen_dyn_log: malware_policy_global_send_log() failed
Jan  7 07:47:18 2021 LGESA_GW_FW1 kernel: [fw4_2];ips_gen_dyn_log: malware_policy_global_send_log() failed
Jan  7 07:47:18 2021 LGESA_GW_FW1 kernel: [fw4_17];ips_gen_dyn_log: malware_policy_global_send_log() failed
Jan  7 07:47:18 2021 LGESA_GW_FW1 kernel: [fw4_8];ips_gen_dyn_log: malware_policy_global_send_log() failed
Jan  7 07:47:18 2021 LGESA_GW_FW1 kernel: [fw4_9];ips_gen_dyn_log: malware_policy_global_send_log() failed
Jan  7 07:47:18 2021 LGESA_GW_FW1 kernel: [fw4_14];ips_gen_dyn_log: malware_policy_global_send_log() failed
Jan  7 07:47:18 2021 LGESA_GW_FW1 last message repeated 2 times
Jan  7 07:47:18 2021 LGESA_GW_FW1 kernel: [fw4_1];ips_gen_dyn_log: malware_policy_global_send_log() failed
Jan  7 07:47:18 2021 LGESA_GW_FW1 kernel: FW-1: lost 2107 debug messages

 

 

PS  This is the status information of the customer firewall at the time of the failure.

1. From 07:44 to 07:47, cpview data did not accumulate for about 3 minutes.

2. The cpu and memory usage of 47 minutes is very high compared to 44 minutes.

3. At that time, aggressive aging was activated.

 

1.PNG2.PNG

 

 

 

 

 

 

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5 Replies
_Val_
Admin
Admin

This is your second post for the matter. Update your IPS and push policy. If the issue remains, please raise a case with TAC

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ChoiYunSoo
Participant

In accordance with the recommendations of TAC and SK, the IPS DB has been updated to the latest.

However, the problem continues to occur intermittently.

I need to know Whether the occurrence of that message is affecting the rise of firewall resources.

I opened a case to the TAC and it took more than a month, but the TAC is no sense of cause of this problem.

 

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Chris_Atkinson
Employee
Employee

Presumably you've shared more detail with TAC as it's difficult to assist without knowing things such as installed JHF levels etc.

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ChoiYunSoo
Participant

OS Version: R80.40

Hotfix: Take 89

 

OS Version: R80.10

Hotfix: Take 279

 

The same symptom is seen on both firewalls.

I don't know what trigger to increase cpu and memory at that time.

 

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constant69
Contributor

Hi ChoiYunSoo,

I have the same log

-------------------------

Jan 19 14:52:41 2021 FIREWALLXXX01 kernel: [fw4_0];ips_gen_dyn_log: malware_policy_global_send_log() failed
Jan 19 14:53:39 2021 FIREWALLXXX01 kernel: [fw4_0];ips_gen_dyn_log: malware_policy_global_send_log() failed
Jan 19 14:55:11 2021 FIREWALLXXX01 kernel: [fw4_4];ips_gen_dyn_log: malware_policy_global_send_log() failed
Jan 19 14:55:21 2021 FIREWALLXXX01 kernel: [fw4_0];ips_gen_dyn_log: malware_policy_global_send_log() failed
Jan 19 14:55:27 2021 FIREWALLXXX01 kernel: [fw4_5];ips_gen_dyn_log: malware_policy_global_send_log() failed
Jan 19 14:56:04 2021 FIREWALLXXX01 kernel: [fw4_1];ips_gen_dyn_log: malware_policy_global_send_log() failed

-------------------------

 

What is the status of your case with the TAC ?

 

Thanks

 

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