I cannot access my IP through the Checkpoint Client

[danvilarinho]

Hi,
I am unable to connect to my VPN address.
I can go to CMD and ping my IP without losing a packet.

After clicking the button to connect, the progress stops at 47% and does not continue.

After that, the connection failure error occurs.

The version I'm using:
Version VPN E84.00 Build 986102002 Client

I have Windows 10 64bit

I already deactivated Anti-virus, Firewall and even so I was not successful.

I contacted the security administration team and they informed me that everything is OK with my user.

I reinstalled my OS today.

Help me..

Thanks!

[PhoneBoy]

Unfortunately you will need to work with your IT staff to understand why you are not connecting.
There are some client logs you may need to provide them to understand what is going on.