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On occasion, a query posted to CheckMates will result in a response similar to "open a TAC case."
The contact details for TAC and/or Account Services are here: Contact Support | Check Point Software
This article will explain briefly what TAC and Account Services are and why you are being referred there.
TAC stands for Technical Assistance Center.
Many vendors have a TAC, a support desk, or similar and Check Point is no different.
It depends on the situation, but it is generally one of:
Companies that have a direct support agreement with Check Point.
If you do not have a direct support agreement in place, partners can open cases with the Check Point TAC on your behalf.
The methods for contacting support are here: Contact Support | Check Point Software
Account Services is the team that handles questions around:
No support contract is required to contact Account Services.
Issues requiring troubleshooting the product will be referred to the TAC.
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