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GotoAssist doesn't work when Inspection SSL is enable

Hello,

We have a problem to acces at the website GoToAssist

We have identified the problem. The problem appears when the SSL inspextion is enable and we had to applicate a bypass rule but it worked before.

We had see for example in fortinet KB activate a bypass rule, sonicwall change the Cipher Method from Default to AES256-SHA or AES128-SHA or 3DES-SHA or RC4-MD5 to resolve this problem.

Have you an idea ?

Best Regard's

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2 Replies

Re: GotoAssist doesn't work when Inspection SSL is enable

I assume that GoToAssist is like GoToMeeting and this is mentioned here: Several HTTPS web sites and applications might not work properly when HTTPS Inspection is enabled on... 

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Re: GotoAssist doesn't work when Inspection SSL is enable

The proposed solution in Sk112214 did not address the situation with GoToMeeting.  Has anyone come up with a work around apart from turning off HTTPS inspection?

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