Create a Post
cancel
Showing results for 
Search instead for 
Did you mean: 
Martin_Raska
Advisor
Advisor
Jump to solution

Error encountered processing a template

Hello,

All-day I am seeing Support Center search malfunction. Every time I pressed search I got

 

"Error encountered processing a template"

 

I tried:

- 3 different browsers

- clear cache, history etc.

- Reboot

- Different PC, Win7 VMware, different ISP


https://supportcenter.checkpoint.com/supportcenter/portal

 

Please fix that.

(2)
1 Solution

Accepted Solutions
Miktator
Contributor

I received a comprehensive response from TAC and am sharing it with you.

There is a workaround with which you can download files:

1. Click on the download link

2. In the page that opens copy the number at the end of the URL

I checked from my end I got this page opened 

https://supportcenter.checkpoint.com/supportcenter/portal/role/supportcenterUser/page/default.psml/m...

3. Paste the number at the end of this URL:

https://support.checkpoint.com/results/download/

Example: https://support.checkpoint.com/results/download/88806


View solution in original post

0 Kudos
16 Replies
G_W_Albrecht
Legend Legend
Legend

Yes, i can confirm that this is currently not working anymore!

CCSE / CCTE / CCME / CCSM Elite / SMB Specialist
(1)
Vrigo
Explorer

I have encountered this problem since this afternoon

0 Kudos
jberg712
Contributor

I'm also experiencing the same issue.

0 Kudos
PhoneBoy
Admin
Admin

When that happens, you should click on the spyglass button in the search, possibly with an empty search query typed in.
That seems to "clear" whatever the underlying issue is. 

Screen Shot 2021-11-08 at 8.26.14 AM.png

0 Kudos
jberg712
Contributor

That doesn't seem to be working.  I've attempted a blank search query and I get the same results.

0 Kudos
Nik_Bloemers
Advisor
Advisor

I've had this problem recurring for several years now. It's very annoying, it basically makes the entire Support Center inaccessible. Waiting a few hours fixes it. But I've found no other way to fix it. It occurs in every browser I've tried over the last few years too, so it's not a specific browser issue.

0 Kudos
Duane_Toler
Advisor

Same here, for many many years..  Indeed irritating.  

0 Kudos
G_W_Albrecht
Legend Legend
Legend

I tried again today and all worked as expected again. Did neither reboot my machine nor restart the browser...

CCSE / CCTE / CCME / CCSM Elite / SMB Specialist
0 Kudos
jberg712
Contributor

Is anyone else having problems today with support center and looking up SK's?  I get a page stating "Error encountered processing a template".  Status.checkpoint.com doesn't report any issues.

0 Kudos
FERNANDO_DAMIEN
Explorer
Explorer

Yes, having the same issue too. PRobably something on the web site directly. No way to resolve it at my side. Appearing with any browsers and any laptops

 

0 Kudos
Mikael
Collaborator
Collaborator

Same issue here. @PhoneBoy suggested a "clean" search but at the moment I can't even get the first search appear. Any traffic to supportcenter.checkpoint.com redirects me to https://supportcenter.checkpoint.com/supportcenter/portal and that comes up with the "Error encountered processing a template." directly...

Really hope this gets resolved rather quickly...

 
0 Kudos
Miktator
Contributor

Hi everyone I have the same error when I try to download CPUSE, is this a massive problem?

0 Kudos
G_W_Albrecht
Legend Legend
Legend

Just had no issue at all with https://supportcenter.checkpoint.com/supportcenter/portal/role/supportcenterUser/page/default.psml/m...

CCSE / CCTE / CCME / CCSM Elite / SMB Specialist
0 Kudos
Miktator
Contributor

Thank you for your response, I will try TAC.

0 Kudos
SPM
Contributor

I have the same error "Error encountered processing a template." downloading CPUSE  from 

https://supportcenter.checkpoint.com/supportcenter/portal/role/supportcenterUser/page/default.psml/m...

what the hell

0 Kudos
Miktator
Contributor

I received a comprehensive response from TAC and am sharing it with you.

There is a workaround with which you can download files:

1. Click on the download link

2. In the page that opens copy the number at the end of the URL

I checked from my end I got this page opened 

https://supportcenter.checkpoint.com/supportcenter/portal/role/supportcenterUser/page/default.psml/m...

3. Paste the number at the end of this URL:

https://support.checkpoint.com/results/download/

Example: https://support.checkpoint.com/results/download/88806


0 Kudos

Leaderboard

Epsum factorial non deposit quid pro quo hic escorol.

Upcoming Events

    CheckMates Events