CheckPoint TAC chat keeps disconnecting

[Shehan_Wickrama]

Hey Guys,

I have experienced several times that when I open a SR and having a chat with a TAC Engineer the chat gets disconnected often automatically even though my Internet Connection is steady and strong. 

Tried with different connection but same results.

Anyone experienced this issue?

[RickHoppe]

I’ve seen this too in the past in environments where proxies are used. Do you use a proxy? 

Never took time though to figure this out because there was always a (urgent) reason for contacting TAC.

[Shehan_Wickrama]

Hey Rick,

Thank you for replying. No proxies used.

[RickLin]

There is a Scheduled Maintenance today.

Maybe relate to it. (guess)

https://status.checkpoint.com/incidents/9903r27ln6wx

Check Point Services Status 

[Shehan_Wickrama]

Hey Rick,

This happened before as well. Let's see whether this will happen or not