Check Point Deployment Shell internal error

[NeilDavey]

On occasion some of our users get this error when connecting to the MAB VPN (Check Point SSL Network Extender Service):

Check Point Deployment Shell internal error

I have seen this article and it says the ics.jar file is corrupt on the Security Gateway.

https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solut...

As this only affects a few users, I am reluctant at the moment to follow the solution on the Gateway in case it causes any further issues.

An update or replacement of the Endpoint Security on Demand (ESOD) files on the gateway is necessary.

In the past, if we delete the users profiles off the laptop, get them to logon to the domain again it creates a new user profile and then they can logon to the VPN without this issue.

To me, there seems to be some file(s) that are located on the users profile that could also be causing an issue here.

Has anyone else seen this or know of any files that get placed on the user profile for the MAB VPN (Check Point SSL Network Extender Service)?

Mgmt = R80.40 Latest JFA Take 48 (19 May 2020)

Security GW = R80.30 JFA Take 50 (3 October 2019)

Thanks

[PhoneBoy]

In the SK you linked, it suggests ics.jar gets downloaded.
Where, exactly, I'm not sure.

[Mikba]

Hi

i have the same issue, did you solve it?

[Gaurav_Pandya]

We had same issue. We followed below steps with help of Checkpoint.

• Uninstall Checkpoint deployment agent from endpoint machine
• Deleted below files from client machine

       %temp%/ics4x folder (two dll files)

       %temp%/cshell folder (containing ics folder and "1000000XX" subfolders)

• Connect Mobile access VPN so that it downloads new files from gateway

VPN connected successfully after agent download

Please refer sk114038 for files reference.

[NeilDavey]

Thanks for this feedback.

Next time we get an issue, I will try this fix out.

[pengfeiqiao]

hello gaurav  i followed your instructions  but same error Check Point Deployment Shell internal error