CMOS Battery Replacement/ Installation

[ivanfsei123]

Hi Team,

Good day. Our SMS CMOS Battery is faulty at confirmed deflective by TAC. The RMA CMOS Battery already arrived. We didn't received any respond from checkpoint TAC on how to replace the old cmos or how to properly install it.

May we know if Checkpoint Had a SK/documentation on how to properly preplace the old cmos or how can we properly install the new CMOS Battery on our SMS appliance?

Thank you

[the_rock]

What type of hardware is it? Smart-1?

Andy

[ivanfsei123]

Yes it's a Smart-1 (SMS).

[the_rock]

I looked at below guide, but cant really find anything about it. Maybe you can ask TAC to confirm?

Andy

https://sc1.checkpoint.com/documents/Smart1_525_5050_5150_GSG/English/html_frameset.htm?topic=docume...

[the_rock]

Though, for what its worth, this is answer by AI about it.

Andy

************************

To replace the CMOS battery on a Check Point Smart-1 appliance, you need to: power down the appliance, open the casing, locate the small coin-shaped battery on the motherboard, carefully remove the old battery, insert a new CR2032 battery with the correct polarity, and then reassemble the appliance; remember to check the date and time settings in the management interface after replacing the battery as it may need readjustment. 

Key steps:

• Power Down and Disconnect: Completely shut down the Smart-1 appliance and unplug the power cable. 
• Access the Appliance: Open the appliance casing by removing the necessary screws to access the internal components. 
• Locate the Battery: Find the CMOS battery, which is typically a small coin-shaped battery labeled "CR2032" on the motherboard. 
• Remove Old Battery: Carefully pry out the old battery using a small flathead screwdriver or your fingers if it has a small tab to lift. 
• Insert New Battery: Place the new CR2032 battery in the same position, ensuring correct polarity (positive side facing up). 
• Reassemble: Securely close the appliance casing and reconnect the power cable. 
• Verify Settings: Power on the appliance and access the management interface to verify the date and time are accurate, adjusting if necessary. 

Important Considerations:

• Static Protection:

  When working with electronics, take precautions against static electricity by using an anti-static wrist strap. 
• Battery Type:

  Always use a new CR2032 battery, as a low battery can cause issues with date and time settings and potential configuration problems. 
• Consult Documentation:

  Refer to the specific user guide for your Check Point Smart-1 model for detailed instructions and potential variations in the process. 

[Chris_Atkinson]

Which management appliance model is it?

[JozkoMrkvicka]

How you can get only CMOS battery if such a spare part is not part of any replacement SKU for Smart-1s ? I would expect complete box RMA.

Do I need to open Check Point TAC/RMA case if I can purchase CR2032 battery in any supermarket ?

[Chris_Atkinson]

Parts aside for the moment typically opening the appliance means you break a warranty seal.

Would advise raising an SR so it's on record as to why etc.

[the_rock]

I agree with that 100% Chris.

[AkosBakos]

Probably there is no warranty seal on the appliance.

Based on my story, we changed a few times LOM modules in appliance, on the instructions of the TAC.

But stay on the safe side -> ask TAC!

ps.: the Smart-1 are usually DELL HW-s.....

Akos

[the_rock]

Thats exactly it...why try save say 100$, and risk lose 1000s later.

Andy

[the_rock]

You can get that part probably even in dollar store, but why risk it...

Andy

[Lesley]

Officially ask TAC. 

Not official:

In a case of small battery local hardware store is your friend. As long as you do not break any warranty seals / screws you should be OK. Sometimes vendors ship a small battery for air transport in a big box. Waste of resources tbh. 

[the_rock]

I would still ask TAC, agreed.

[G_W_Albrecht]

Usually, parts to be changed inside the appliance come with a new warranty seal to stick on after replacement. But apart from this, warranty is not lost if you are following e.g. the official RAM upgrade procedure or, like here, CMOS battery exchange - but TAC should be able to give you the documented official procedure with all warnings...

[JozkoMrkvicka]

Some new sk is out, related to CMOS and Smart-1 5050 appliances:

Error in CMOS and ROMB battery values after iDRAC firmware upgrade on Smart-1 5050

Maybe related, maybe not.

[the_rock]

Definitely could be related...