Anti-bot Update failed. Contract entitlement check failed. Gateway can not access internet

[Mk_83]

Hello everyone,

Error: Update failed. Contract entitlement check failed. Gateway can not access internet ("https://updates.checkpoint.com/WebService/services/DownloadMetaDataService"). Check connectivity and proxy settings.

All my Gateway suddenly has the same error - does anyone else has it just now or something has happened on the CP Clould side? 

Internet connection normally.

Check connectivity and access the Check Point update servers cws.checkpoint.com and updates.checkpoint.com=> success

No previous configuration changes.

Thanks & Best Regards.

[Nik_Bloemers]

Getting the same from all sorts of gateways all over the world. I assume Check Point is having some issues 😅

[Adity12]

I also have a similar issue from a few customers and also in my labs 😅

[YuriiBilyi]

We have the same problem on all gateways. It happened yesterday after 15 hours (UTC)

[Madmaks]

Hi,

We are facing same problem.

[SvetlinSimeonov]

Hi we have a same issue - Bulgaria - UTC+02:00

[VladJack]

Same problems, worldwide.

[Checkmate_000]

We are facing the same issue for all the security enforcers. Is this Checkpoint global issue for Anti-Bot update?

[Birkov]

Hi, same here.

Anti-Virus update OK but not Anti-bot.
Last version 2412300951.
curl_cli -v -k https://updates.checkpoint.com/WebService/services/DownloadMetaDataService
< HTTP/1.1 200 OK
Wait&see.

[Birkov]

No more errors just now.

Gateway is up to date. Database version: 2412300951. Package date: Wed Jan 1 09:00:00 2025 .

[Nik_Bloemers]

The world is slowly getting less red here as well 😀

[Christoph]

Can confirm, problem went away in the last hour on our gateways.

[YuriiBilyi]

I confirm that. 😃  The problem is solved.

[A_KOUADIO]

The problem is solved

[the_rock]

I just checked my lab, all shows green as well : - )

Andy

[AfterMath]

Hi @Mk_83 

I do have the same  issue in my first cluster, did you find the soluction?

[Mk_83]

Check if your cluster can ping success to updates.checkpoint.com, or do the command: 
curl_cli -v -k https://updates.checkpoint.com/WebService/services/DownloadMetaDataService