VSX error on /var/log/messages

[KostasGR]

Hello

We are observing repetitively  the below errors on VSX gateway /var/log/messages

Aug 2 08:23:06 2021 XXXXX monitord[849]: Time shift detected !!!
Aug 2 08:23:06 2021 XXXXX kernel: [SIM4];sim_cphwd_stats_cb: failed to create cpaq buffer
Aug 2 08:23:08 2021 XXXXX kernel: [SIM4];sim_cphwd_stats_cb: failed to create cpaq buffer

Any ideas?

BR,
Kostas

[G_W_Albrecht]

Which version & Jumbo Take is installed ? The error message "sim_cphwd_stats_cb: failed to create cpaq buffer flood" could be related to a known memory leak, which is resolved in a jumbo take - e.g. R80.30 JT 191 resolved it for R80.30. The real issue apart from errors in var/log/messages is that SecureXL ceases to work, so there is no acceleration on device...

[KostasGR]

Hello G_W_Albrecht

The version of VSX is r80.30 with JHF take 210.

BR,
Kostas

[G_W_Albrecht]

So i would suggest to contact TAC to resolve this issue !

[Thomas_Eichelbu]

Hello, 

wow exactly ONE YEAR after the first post of this message the problem struck us too:

Aug 2 14:27:36 2022 XXXXXXXXXXXXX kernel: [SIM4];cpaq_cbuf_send: cpaq_cbuf_call_api_end_ex failed
Aug 2 14:27:36 2022 XXXXXXXXXXXXX kernel: [SIM4];cpaq_cbuf_send_buffer: send chunk num 8 failed
Aug 2 14:27:36 2022 XXXXXXXXXXXXX kernel: [SIM4];sim_cphwd_stats_cb: failed to create cpaq buffer
Aug 2 14:27:36 2022 XXXXXXXXXXXXX kernel: [SIM4];ERROR: [sxl0]dos_q_send_notification (dos_q.c:128): cpaq_client_job_end=1
Aug 2 14:27:36 2022 XXXXXXXXXXXXX kernel: [SIM4];ERROR: [sxl0]dos_pkt_nt_drop_deny_list (dos_pkt.c:309): dos_q_send_notification failed
Aug 2 14:27:37 2022 XXXXXXXXXXXXX kernel: [SIM4];ERROR: [sxl0]dos_q_send_notification (dos_q.c:128): cpaq_client_job_end=1
Aug 2 14:27:37 2022 XXXXXXXXXXXXX kernel: [SIM4];ERROR: [sxl0]dos_pkt_nt_drop_deny_list (dos_pkt.c:309): dos_q_send_notification failed
Aug 2 14:27:38 2022 XXXXXXXXXXXXX kernel: [SIM4];cpaq_cbuf_send: cpaq_cbuf_call_api_end_ex failed
Aug 2 14:27:38 2022 XXXXXXXXXXXXX kernel: [SIM4];cpaq_cbuf_send_buffer: send chunk num 0 failed
Aug 2 14:27:38 2022 XXXXXXXXXXXXX kernel: [SIM4];sim_cphwd_stats_cb: failed to create cpaq buffer
Aug 2 14:27:40 2022 XXXXXXXXXXXXX kernel: [SIM4];cpaq_cbuf_send: cpaq_cbuf_call_api_end_ex failed
Aug 2 14:27:40 2022 XXXXXXXXXXXXX kernel: [SIM4];cpaq_cbuf_send_buffer: send chunk num 0 failed
Aug 2 14:27:40 2022 XXXXXXXXXXXXX kernel: [SIM4];sim_cphwd_stats_cb: failed to create cpaq buffer
Aug 2 14:27:42 2022 XXXXXXXXXXXXX kernel: [SIM4];cpaq_cbuf_send: cpaq_cbuf_call_api_end_ex failed
Aug 2 14:27:42 2022 XXXXXXXXXXXXX kernel: [SIM4];cpaq_cbuf_send_buffer: send chunk num 0 failed

impact, the firewall became totaly stuck and needed a reboot.

Software: 
R81 + Take 44 
3600 in a Cluster
enabled_blades
fw vpn urlf av appi ips anti_bot mon

but no VSX on our side this time!

[Thorsten_Nuellm]

Hi,

we have the same problem still with a ticket, started early this year no solution yet.

we have random outages for a couple of seconds with the same error.

Oct 4 06:31:04 2022 xxxxxxxxxx kernel: [SIM4];cpaq_cbuf_send: cpaq_cbuf_call_api_end_ex failed
Oct 4 06:31:04 2022 xxxxxxxxxx kernel: [SIM4];cpaq_cbuf_send_buffer: send chunk num 0 failed
Oct 4 06:31:04 2022 xxxxxxxxxx kernel: [SIM4];sim_cphwd_stats_cb: failed to create cpaq buffer
Oct 4 06:31:06 2022 xxxxxxxxxx kernel: [SIM4];cpaq_cbuf_send: cpaq_cbuf_call_api_end_ex failed
Oct 4 06:31:06 2022 xxxxxxxxxx kernel: [SIM4];cpaq_cbuf_send_buffer: send chunk num 0 failed
Oct 4 06:31:06 2022 xxxxxxxxxx kernel: [SIM4];sim_cphwd_stats_cb: failed to create cpaq buffer
Oct 4 06:31:08 2022 xxxxxxxxxx kernel: [SIM4];cpaq_cbuf_send: cpaq_cbuf_call_api_end_ex failed
Oct 4 06:31:08 2022 xxxxxxxxxx kernel: [SIM4];cpaq_cbuf_send_buffer: send chunk num 0 failed
Oct 4 06:31:08 2022 xxxxxxxxxx kernel: [SIM4];sim_cphwd_stats_cb: failed to create cpaq buffer
Oct 4 06:31:10 2022 xxxxxxxxxx kernel: [SIM4];cpaq_cbuf_send: cpaq_cbuf_call_api_end_ex failed
Oct 4 06:31:10 2022 xxxxxxxxxx kernel: [SIM4];cpaq_cbuf_send_buffer: send chunk num 0 failed
Oct 4 06:31:10 2022 xxxxxxxxxx kernel: [SIM4];sim_cphwd_stats_cb: failed to create cpaq buffer

no VSX  

Check Point 28000 Cluster

R81.10 take 335

[Jan_Kleinhans]

Did you found a solution for these entries ?

[henryd111]

Try to install the last recommended jumbo HFA.

[_Val_]

Please open a TAC case for this, @Thorsten_Nuellm 

[ajax]

Hello! We have same trouble, but don't understand how to fix it. 

Did you found solution for this trouble?

[Thomas_Eichelbu]

Well, check this SK
https://support.checkpoint.com/results/sk/sk180437

it could be again this ThreadBlocker feature, which leads to problem in some installations.
in the first days of this feature it caused VPN outages during policy push, disabling it helped.

and update to the most recent software version!

if all fails, reach out to TAC!

[ajax]

Wow, very thank you for so quick answer!!
Unfortunetaly, this SK didn't fix our trouble, we are disabled thread_blocker 5 days ago, but still have same errors..