Updatable Objects suddently stop loading in SmartConsole

[AleLovaz82]

Today a collegue report me that he wasn't able to load updatable ojbect.

Basically on different rulebase on different domain on our MDS ( R81.10 Take 158 ,installed months ago and they were working fine since some days ago ) ,instead gateway use different version from 80.40 to 81.20 ) the loading screen of the updatable object is stuck as you can see from the screenshot.

The smart console is updated, at the moment I cannot perform a mdsstop_customer/mdstart_customer.

This happens on every domain ,even the test one with no gateway registered.

Any advices?

[AkosBakos]

Hi @AleLovaz82 

Check these items on the Management Server (in the Expert mode):

1. Ping the Check Point server:
   ping updates.checkpoint.com 
   Your server must resolve this hostname.
   You might not get a reply. It is OK.
2. If there is no DNS resolving, check the DNS server configuration and connectivity to the DNS server.
3. Check the connectivity to the Check Point server:
   curl_cli --cacert $CPDIR/conf/ca-bundle.crt https://updates.checkpoint.com/WebService/services/DownloadMetaDataService?wsdl
4. Check that a proxy server is configured, if needed.

https://support.checkpoint.com/results/sk/sk122636

Akos

[AleLovaz82]

it's not related to dns o or connection. too easy and already checked before asking for help 🙂

I gave a look at the SK and i've seen $MDS_FWDIR/log/mds.elg and it seems that it's trying to use an old proxy that is not configured at MDS Level,and it's correct in this way.
the MSD can ping public ip and the curl suggestend in the SK is working fine.
MDS> show configuration proxy
PRXY0221 IP is not set

but 

Wed Oct 16 14:33:35 2024> "COnlineServicesAutoUpdate::QueryFdt": Using proxy address= xx.xx.xx.xx:8080, fdt_server_use_proxy=true.
I have to find where i can change this settings,if it's possibile and is not a sort of bug

[AleLovaz82]

found proxy conf in 

$CPDIR/tmp/umis_objects.C 

let'see how to change it 

[the_rock]

Just throwing this out there...did you make sure you updated to latest smart console build? Other than that, make sure what @AkosBakos said works.

Andy

[AleLovaz82]

yep,it's the latest.

[the_rock · Accepted solution]

Sorry, my apologies, you said that in the post. 

You can try below and see if it helps.

Andy

cloudguard stop

cloudguard start

Run those on MDS level.

Andy

[AleLovaz82]

it deleted the tmp file for proxy setting in cloudguard ,this solved! ,thx the_rock!

[the_rock]

Glad we can help.

Andy