Power Supply 2 Down

[gemechisd]

Our checkpoint security gateway's power supply 2 is down.
1. How can we fix the issue?
2. Is there any possible way that we can check for some logs when the problem happens?

I highly appreciate everyone's help. 

[G_W_Albrecht · Accepted solution]

Why is this posted in General Topics ?

1. RMA the PSU

2. Use SNMP traps for reporting

[gemechisd]

@G_W_Albrecht 

Can you give me some hint how can i configure the SNMP Trap

[G_W_Albrecht]

See the link above (https://community.checkpoint.com/t5/General-Topics/Syslog-alert-for-power-supply-failure/m-p/10161#M...) and sk121723: SNMP Custom Traps for Monitoring Processes

[the_rock]

You can check messages logs in /var/log directory. Also, better contact TAC, though most likely they may ask you to run hcp -r all command, so may as well do that beforehand.

Best,

Andy

[G_W_Albrecht · Accepted solution]

See this article for info: https://community.checkpoint.com/t5/General-Topics/Syslog-alert-for-power-supply-failure/m-p/10161#M...

CLI command to run in this case is

cpstat os -f power_supply

or

show sysenv ps

If the WebGUI and CLI shows it as we see it here, this is instant RMA...

[gemechisd]

@the_rock 

does that command give me when does the power supply failed?

[the_rock]

Im pretty sure it does, just ran it on my lab fw.

Andy

example:

 

[Lesley]

Are there 2 power supply's in this system?

You can try to remove the cable, remove power supply and put it back in and try again.

Also try to use different power outlet (one that is working for sure).

If it is still not working start RMA. 

[the_rock]

Thats a very valid point. 

Andy